Zotero missing from Word 2016 when installed on Chrome

Hi there. I have had multiple students unable to to connect Word 2016 to Zotero 5 when loaded onto Chrome. We have tried the 'Edit, preferences....' route in Zotero to readd Word but this is not successful. We have tried to unistall and reinstall through an account and this is unsuccessful. Can you suggest any other way of loading Zotero 5 into Word?
  • edited March 16, 2018
    Could you be more specific about the problem?

    https://www.zotero.org/support/reporting_problems

    We need a Report ID and also an explanation of exactly what you're trying, step by step, and what's happening.

    (The Word plugin also has no relation to Chrome.)
  • Could it be that the problem is that your students don't have Zotero Standalone installed (yet), but only the Chrome connector? The only Zotero bit in Chrome is the connector, which relies on the main Zotero software; and it's the latter that supplies integration with Word. See here: https://www.zotero.org/download/ — you need both parts for Zotero to work.
  • Hi there. We have been using the link from the Zotero.org page which has the 'Download 5.0 for Windows' then the connector link for Chrome. Both steps have been followed by the students as per instructions but some of the students cannot see the Zotero tab in Word. It seems to be only those students using Word 2016.
  • Are the Zotero Macros listed in the Developer Ribbon under Macros? (If you don't see the developer ribbon, enable it in the Info tab)

    Are these personal computers or school computers?

    Mac or Windows?
  • Hi Adam, Will pass this info on to the students and the lecturer. They are all using their own computers. I'll let you know how we go. The Zotero product is a great one for students so hopefully we can get this issue sorted. Cheers, Jennie
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