Colleague with Mac not able to join groups

hello, we have created a group called 'Adaptive SP', but our colleague with a Mac is not able to join. Initially she got a server error, then a message explaining she cannot access the group for the moment (but we have been trying and failing for an hour). Is there an incompatibility?
She has also tried adding me to a group she created, I have now joined but she is not ale to join her own group! Thanks and regards,

Valentina
  • By "join" do you mean "sync with" or actually join on the website? If sync is the problem, we'd need error reports from her computer
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