Field codes partially missing in Word re-inserting does not fix

haylzks
Hi everyone,

I'm using Word 16.9 and the latest Zotero on Mac OS High Sierra. Approximately half of the fields from my in-text citations are missing (i.e. I cannot edit the citation and the citation does not update). However, if I change the citation preference (e.g. from APA style to Nature), the fields update (i.e. from text to numbers), but when I change back the fields don't update but duplicate (i.e. both text and numbers).

Weirdly, re-inserting the citation does not remove the problem!

I have tried reinstalling Zotero as well as tried reinstalling the Word plugin.

Can anyone help? I can't write my dissertation without Zotero! :'(
  • adamsmith
    What version of Zotero exactly are you using?
  • haylzks
    5.0.34.4
  • adamsmith
    OK, that's right. Are the broken/missing fields randomly distributed through the document or in a block/half of the document?

    I'd try running through this: https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
  • haylzks
    Randomly distributed. I am using track changes so this might work! I'll try it and see.
  • haylzks
    Could it be something wrong with binding citations? It seems to be mostly affecting citations that are more than 3 separate sources
  • adamsmith
    That's be surprising. I do think track changes is the most likely problem.
  • haylzks
    I think I fixed it! (Pastò & Burack, 1997) didn't work but (Pasto & Burack, 1997) works! Is there a bug with special characters?

    I tried turning off track changes, converting to plain text, copy pasting, then reinserting citations and still got the problem. The first broken citation was Pastò & Burack, 1997, so maybe that was the culprit (although the citations were broken randomly after that...).
  • adomasven Zotero Team
    Could you submit a Report ID?

    Otherwise, are you able to reproduce anything similar in a new document and if so, can you provide the steps? If not, would you follow step 8 from the debugging documents instructions and email a small snippet that reliably reproduces the issue to support@zotero.org?

    For the record, we have had some issues with rich-text insertions (i.e. ones containing accented characters) since the release of Word 16.9, so it could be Zotero doing something wrong, your document being broken or perhaps both.
  • haylzks
    Report ID: 515215616

    It is definitely the accented characters. Another broken citation contained the source Happé & Frith, 2006, changing to Happe & Frith, 2006 now works.

    Interesting I never had this problem before, so probably as you said due to release of word 16.9

    Thank you for your prompt replies !!!!!!

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