Report ID: 2102518487 Zotero can't install microsoft word add-in

When I try to install the microsoft word add-in (I'm running word 2011), I get the following error message:

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Installation could not be completed because an error occurred.

[Exception... "The file Zotero.dot couldn't be opened because there is no such file. @[setTemplateTypeCreator:install.m:223]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: file:///Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/components/zoteroMacWordIntegration.js :: checkStatus :: line 213" data: no]
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  • edited January 27, 2018
    I had the same issue and it was driving me nuts. I was able to fix it by doing the following:

    (1) Locate the Zotero.dot file at /Applications/Zotero.app/Contents/Resources/extensions/zoteroMacWordIntegration@zotero.org/install

    (2) Copy the Zotero.dot file to the Word Start up folder at
    /Applications/Microsoft Office 2011/Office/Startup/Word

    (3) Go to Zotero, Cite, install the word add in

    Now when you open Word it should work!
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