Error message in German when seeking to update document: "Bereich kann nicht gelöscht werden"

CHGworking · January 6, 2018

Hello,

I have just several times tried to update a document that I had not worked on with Zotero since 2015 and that I currently need to revise. (I still use the same version of Word as in 2015).

I edited a reference in Zotero and then clicked on 'refresh' in Word. This resulted each time in the following message (in German):

'Ein Fehler ist beim Update Ihres Dokuments aufgetreten. Der Bereich kann nicht gelöscht werden [set.Text:field.cpp].'

This can be roughtly translated as 'An error has occured while updating your document. The area cannnot be deleted [set.Text:field.cpp].'

I have searched the forum using the error message, but (perhaps unsurprisingly given the forum language is English) this has not yielded any results.

Any advice on what I could do to be able to update/refresh the document?

Thank you in advance!

adamsmith · January 7, 2018

is this only the case in that specific document or also in a new document?

If this is specific to the document, try https://www.zotero.org/support/word_processor_plugin_troubleshooting#debugging_broken_documents
I'd particularly look for citations in captions/figures, but might also be somethign else

CHGworking · January 7, 2018

Hello, the track changes that I had in the document appear to have caused the problem, without them it works. So problem solved - thank you very much for the swift and helpful reply.