Since the update, not possible to add pdf documents anymore
I update the new standalone Zotero, I was previously using the firefox extension (and I am not happy about this one disappearing...).
Since then, everytime I want to add a PDF to my library, I get the message "An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information."
None of the "Getting help" subjects can help me...
Please help me as I really need to use it these days....
Since then, everytime I want to add a PDF to my library, I get the message "An error occurred while saving this item. Try again, and if the issue persists see Getting Help for more information."
None of the "Getting help" subjects can help me...
Please help me as I really need to use it these days....
(That's not about PDFs, but most of it still applies.)
It is for any site, but only when pdfs, the rest is OK.
Here are some examples that do not work:
http://www.unesco.org/new/fileadmin/MULTIMEDIA/HQ/SC/images/MAB_leaflet_2016_2017_en.pdf
http://sci-hub.cc/http://www.sciencedirect.com/science/article/pii/S2212041616303230
http://www.iisc.ernet.in/~currsci/oct102005/1103.pdf
I tried the Debug and it says "An error occurred sending debug output."
Zotero for Firefox just used Firefox's connection to the internet, so it's not surprising that that worked differently. If this is an institutional network, Firefox would've been set up to access the internet in a way that a separate program like Zotero may not be. See the linked page for more info. You might need your IT department's assistance.
Can I "accept the risk"? I have no idea...
First, as you're probably aware, this change was out of our control.
But Zotero is just a standard program on your computer like any other. It uses the system proxy settings by default and will generally connect to the internet just fine. But if your IT department has things locked down, you may need their help. You can, but be sure you've read the rest of that paragraph. This is only necessary if your system proxy settings are incorrect and individual programs need to be configured differently.
It's also possible that your proxy settings are fine but your IT department is intercepting/monitoring your secure traffic. Check the site certificate info for this site to see if it shows the expected value or something that indicates that the connection is being intercepted. See SSL Certificate Error for more info on what to do in that case. (You get directed to this page if you try to sync on an intercepted connection, but it doesn't currently show for other things.)
Unfortunately the Zotero documentation for "Security certificate errors in Zotero" is not very instructive, so potentially the separation from Firefox will mean the end of Zotero at our institution, which would be a pity.
The certificate information for "zotero.org" is "Geotrust.inc", but evidently I cannot disable the security software. Anything else I could try myself?
This page gives the exact instructions you need to follow to diagnose if your IT department or something else is intercepting SSL traffic. If you find that that is the case, you will need to work with your network administrators to set up the necessary overrides. For now, you can check to see if there are already cert_override.txt and cert8.db files in your Firefox profile directory and copy them to your Zotero profile directory (see here: https://www.zotero.org/support/kb/cert_override).
If you find these instructions confusing, you will need to say exactly where you are getting tripped up.
owa.hcuge.ch:443 OID.2.16.840.1.101.3.4.2.1
secutrial.hcuge.ch:443 OID.2.16.840.1.101.3.4.2.1
gdl.unige.ch:443 OID.2.16.840.1.101.3.4.2.1
www.thoracic.org:443 OID.2.16.840.1.101.3.4.2.1
circ.ahajournals.org:443 OID.2.16.840.1.101.3.4.2.1
Is there anything I could specify to help our IT department solve the problem, apparently they have no solution at hand?
https://www.zotero.org/support/debug_output#debug_output_logging
In the (likely) case that you can't submit the debug, copy its content from "View output" into a text editor, save it (zip if it's a very large file) and send to support@zotero.org with a link to this file.
Also make sure you've restarted Zotero after copying those files from Firefox.
(You can also check the https://api.zotero.org/ certificate in other browsers to see if it shows GeoTrust/RapidSSL there too. Also, the name that it shows for the certificate doesn't technically guarantee that it's the real one, though usually a legit proxy server will identify itself differently.)