Saving to Zotero standalone 5 - problem connect to Uni access

Anska · October 30, 2017

Hiya, I've just got the Zotero Standalone (ZS) and connected Firefox to it having used the old versions happily for years. I love Zotero!...hope you can help with prob below though.

I'm at the Uni of Leeds, UK, and I was trying to download this webpage
http://journals.sagepub.com/doi/abs/10.1177/0305735612471236
When not connected to Sage Journals through my Uni, I can download the ref to ZS with no probs. When connected via the Uni proxy (so I can read the pdf - which isn't freely available but is through the Uni), the page won't download into ZS. It says it is "Saving to My Library" but it doesn't appear in ZS.
If I click on the PDF and it opens in a new pane, I can download that to ZS from Sage Journals via the Uni proxy but it doesn't bring the associated metadata.
So I can EITHER have the pdf OR the reference but not both.
Can you help please?

Thanks Annie

adomasven · October 30, 2017

Have you tried restarting Firefox and Zotero?

Anska · October 30, 2017

Yes. No change, I'm afraid.

adomasven · October 30, 2017

It's working for me behind a proxy. Could you submit a Debug ID for a save from Zotero?

Anska · October 30, 2017

Yes, the Debug ID is D1435169785. Thanks for coming along to help.

adomasven · October 30, 2017

Does UoL prepend 0- to all proxied journal URLs or only sage?

Anska · October 30, 2017

I've tried a few
Cambridge Online they do....
https://0-www-cambridge-org.wam.leeds.ac.uk/core/journals/british-journal-of-music-education

Wiley - nope...
http://onlinelibrary.wiley.com/doi/10.1111/bjc.12162/full

Taylor and Francis - nope...
http://www.tandfonline.com/doi/full/10.1080/14613808.2014.899333

Via Uni, I tried saving to ZS from the Taylor and Francis link above. Nothing. But again, I can download the Pdf into ZS but no metadata option comes along. I've also accepted cookies from the T&F online but no luck there.

Anska · October 30, 2017

Bizarrely, I can download the Cambridge and the Wiley and if I download a pdf, it comes with the metatag/citation.
But not the Taylor and Francis.

adomasven · October 30, 2017

The Wiley and T&F links you've posted are not proxied there.

You could try going into connector preferences and changing the proxy scheme to http://0-%h[and the rest] and see if that helps at a all. Your proxy setup is pretty unusual, so Zotero is struggling with it.

dstillman · October 30, 2017

This is the Innovative Interfaces Inc. WAM Proxy URL format — we see it occasionally, but it's much less common than EZProxy, and it's not something we have access to in order to test. But creating proxy entries for http://0-%h.wam.leeds.ac.uk/%p and https://0-%h.wam.leeds.ac.uk/%p (the latter with 'https' and "Automatically convert hyphens to dots in proxied hostnames" enabled) will hopefully work.