Saving to Zotero standalone 5 - problem connect to Uni access

Anska

Hiya, I've just got the Zotero Standalone (ZS) and connected Firefox to it having used the old versions happily for years. I love Zotero!...hope you can help with prob below though.

I'm at the Uni of Leeds, UK, and I was trying to download this webpage
http://journals.sagepub.com/doi/abs/10.1177/0305735612471236
When not connected to Sage Journals through my Uni, I can download the ref to ZS with no probs. When connected via the Uni proxy (so I can read the pdf - which isn't freely available but is through the Uni), the page won't download into ZS. It says it is "Saving to My Library" but it doesn't appear in ZS.
If I click on the PDF and it opens in a new pane, I can download that to ZS from Sage Journals via the Uni proxy but it doesn't bring the associated metadata.
So I can EITHER have the pdf OR the reference but not both.
Can you help please?

Thanks Annie

adomasven

Have you tried restarting Firefox and Zotero?

Anska

Yes. No change, I'm afraid.

adomasven

It's working for me behind a proxy. Could you submit a Debug ID for a save from Zotero?

Anska

Yes, the Debug ID is D1435169785. Thanks for coming along to help.

adomasven

Does UoL prepend 0- to all proxied journal URLs or only sage?

Anska

I've tried a few
Cambridge Online they do....
https://0-www-cambridge-org.wam.leeds.ac.uk/core/journals/british-journal-of-music-education

Wiley - nope...
http://onlinelibrary.wiley.com/doi/10.1111/bjc.12162/full

Taylor and Francis - nope...
http://www.tandfonline.com/doi/full/10.1080/14613808.2014.899333

Via Uni, I tried saving to ZS from the Taylor and Francis link above. Nothing. But again, I can download the Pdf into ZS but no metadata option comes along. I've also accepted cookies from the T&F online but no luck there.

Anska

Bizarrely, I can download the Cambridge and the Wiley and if I download a pdf, it comes with the metatag/citation.
But not the Taylor and Francis.

adomasven

The Wiley and T&F links you've posted are not proxied there.

You could try going into connector preferences and changing the proxy scheme to http://0-%h[and the rest] and see if that helps at a all. Your proxy setup is pretty unusual, so Zotero is struggling with it.

dstillman

This is the Innovative Interfaces Inc. WAM Proxy URL format — we see it occasionally, but it's much less common than EZProxy, and it's not something we have access to in order to test. But creating proxy entries for http://0-%h.wam.leeds.ac.uk/%p and https://0-%h.wam.leeds.ac.uk/%p (the latter with 'https' and "Automatically convert hyphens to dots in proxied hostnames" enabled) will hopefully work.