Both Zotero 5.0.23 and MS Word for Mac 15.39 crash repeatedly when trying to change style

I have a PhD thesis that's more than 100,000 words spanning over 250 or so pages. My examiners want me to change reference style. I have managed to change from Chicago (author-date) to Development and Change in settings - but the document has not updated. I cannot edit a citation or add a bibliography. For every attempt, both applications crash. Help to resolve this would be very much appreciated.

Best wishes

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