Can't Save

mkaiser47 · September 28, 2017

Nothing is saving. I did submit the error report, but failed to copy to the report ID. I have the icon in my firefox tool bar, and when I click on it to save something to Zotero I get a small box on the bottom right of the screen that says saving to my Library, but nothing shows up. I've tried it with Zotero open on laptop, and with it closed and saving to zotero.org. Nothing will save.

adamsmith · September 28, 2017

we'd want to start with a sample URL together with browser, Zotero, and Zotero connector version numbers.

mkaiser47 · September 28, 2017

I have Firefox version 55.0.3, Zotero 5.0 for windows and Firefox connector 5.0.24. I'm not sure what you're asking for with a sample URL? I've tried even just screenshoting and saving any page and it won't do that. I've tried adding things from my university library, and it won't do that. I've tried things at various URLs, none of them work.

adamsmith · September 28, 2017

OK, let's try here: http://www.worldcat.org/title/theory-of-moral-sentiments/oclc/992801689&referer=brief_results

1) Do you see a blue book icon or a different icon?
2) If you see a book icon and click it, does the title of the book show up under "Saving to My Library" or not?

mkaiser47 · September 28, 2017

That worked! It's the first thing that has!
I went here http://0-find.galegroup.com.library.unl.edu/ncnp/newspaperRetrieve.do?sgHitCountType=None&sort=DateAscend&tabID=T003&prodId=NCNP&resultListType=RESULT_LIST&searchId=R2&searchType=AdvancedSearchForm&currentPosition=4&qrySerId=Locale(en,,):FQE=(tx,None,8)Nuckolls:And:FQE=(ba,None,6)"5GEK"$&retrieveFormat=MULTIPAGE_DOCUMENT&userGroupName=linc74325&inPS=true&contentSet=LTO&&docId=&docLevel=FASCIMILE&workId=&relevancePageBatch=GT3016954601&contentSet=UDVIN&callistoContentSet=UDVIN&docPage=article&hilite=y
through my university's library to save a newspaper article, the newspaper icon shows up, I click it, and it says saving to my library, but the title or the article never showed up under the "Saving to My Library"

mkaiser47 · September 28, 2017

And the article, nor a link to, not a trace of it, is saved in Zotero.

mkaiser47 · September 28, 2017

I did see the blue book, and the title did show up under "Saving to My Library". When I go to the newspaper article, the icon changes to a newspaper, but the title doesn't show up as it did with the book, and the article isn't saved. Is this a user error?

adamsmith · September 28, 2017

right, Gale is currently broken; that's why I asked for a URL. Any other pages that don't work that you think should?

mkaiser47 · September 28, 2017

I tried a screenshot and that didn't work, but I don't recall where that was. Is there a list of broken sources I can reference instead of bothering someone on the forum, in the future? Thanks so much!

adamsmith · September 28, 2017

not one that's up to date. The only major broken sites I'm aware of currently are Gale and Engineering Village, though.

mkaiser47 · September 28, 2017

Wonderful, thanks so much for your assistance!

Grode · September 29, 2017

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3374577/pdf/nihms377613.pdf not working.

Not sure if this is just this one text, or maybe all of the platform, but in this case you get a report of a translator error, which leads to some text regarding Z4.

Grode · September 29, 2017

http://www.nctq.org/dmsView/Math_textbook_reviews_1_0 button tells me it will save a web page (should be pdf). Nothing is saved.

PS Firefox ESR 52.4.0 (64-bit) [Yep they also "updated" so it can also be related to that]

adamsmith · September 29, 2017

PMC is a general issue, looking at that. I'd expect this to fail on all PDFs on PMC, but using the general view, i.e. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3374577 works and attaches the PDF (mentioning this as a workaround; we'll fix the other issue).

The nctq PDF detects correctly as a PDF for me on Zotero 5/Firefox.

adamsmith · September 29, 2017

@adomasven -- something odd is going on here. We're using protocol-relative URLs for the API calls. For the regular PMC page this is looking like this and works:

(3)(+0000001): Translate: resolving URL //eutils.ncbi.nlm.nih.gov/entrez/eutils/efetch.fcgi?db=pmc&retmode=xml&id=3374577

(3)(+0000002): Translate: resolved to https://eutils.ncbi.nlm.nih.gov/entrez/eutils/efetch.fcgi?db=pmc&retmode=xml&id=3374577

For the PDF page it looks like this
(3)(+0000001): Translate: resolving URL //eutils.ncbi.nlm.nih.gov/entrez/eutils/efetch.fcgi?db=pmc&retmode=xml&id=3374577

(3)(+0000000): Translate: resolved to resource://eutils.ncbi.nlm.nih.gov/entrez/eutils/efetch.fcgi?db=pmc&retmode=xml&id=3374577

Any clue why? Since PMC is https-only now, I'll fix this by defaulting to https in the API calls, but any thoughts on the underlying issue?

adamsmith · September 29, 2017

@Grode -- PMC should work on PDFs, too, now after updating translators ("Update Now" in general tab of preferences or automatically within 24hs).

Grode · September 29, 2017

I believe I was as updated as possible (at least I checked alle places I could find). One v5 was on .21 another part on .24 so if any newer I missed that.

I checked any places around the two issues I reported. Nothing would works as supposed.

Instead I finally gave up and rolled back. Sorry guys, but what a relief. And I also had to check if the issues could be related to the FF update. It wasn't

v4 works in all my reported cases as supposed. The only trouble is that there are no recognized reference in the one case but I expected that.

Just a note on the roll back. Installing v5 moved the library out from the FF profiler which somehow probably is a good idea. If nothing else because installing v4 and pointing it back to the profile deletes what is in there, so it is not a safe place for older versions. So what I did was:
Export the references that you have done since updating to v5 (as rdf)
Rename a few files in the Z5 folder (in my case make a few extra saves just to make sure...). The main rename part is already in the what-to-do text https://www.zotero.org/support/kb/newer_db_version
Reinstall v4 (FF tricky trying to block you so you have to go around that), it points automatically to the new database.
Import the exported works, check for doubles, put doubles into the bin to keep the original dates added.
Update my cloud backup to include the new zotero folder.

One day I will probably come to like v5, but for now I will stay away. If the two versions could run in parallel in someway I would probably have been testing on.

bwiernik · September 29, 2017

Zotero 4 and 5 use exactly the same set of translators. This wasn’t an issue with Zotero 5. I’d strongly recommend you switch back.

adamsmith · September 29, 2017

(While the translators are the same, it's absolutely possible that the connector behaves differently in some edge cases -- the PMC example above, though now fixed, is an example; as long as individual users want to roll back and are aware that Z4 is going away in the not-too-distant future, I'd not discourage that too much)