Financial Times translator giving an error message.

ksood
I submitted the errors from my Safari Zotero Connector using the report ID: 717660638.

When I try to use the zotero connector to save to Mac Standalone Zotero (v 4.0.21.5) from any financial times page, the following error appears:

Saving to Dissertation Media Sources…
An error occurred while saving this item. Check Known Translator Issues for more information.

This is from any URL on FT.com (example: http://www.ft.com/cms/s/0/b9a1cb08-467c-11df-9713-00144feab49a.html#axzz38Z7LAfyM)

I have also submitted the errors from my zotero standalone with the ID: 542505291

The translator name is Financial Times. The OS is Mac OSX Mavericks 10.9.4 and the browser is Safari Version 7.0.5 (9537.77.4).

hope someone can help rectify the translator issue - FT.com is always useful for business and economics research.


Thanks for any help guys!
  • Iporã da Silva Haese
    Same problem here,

    perhaps it's related to Financial Time's subscription system, so the problem would be on theier side...

    The Debug ID is D439088660.

    Firefox 33.1.1 - Zotero 4.0.23.1-beta.r8+6e43942

    http://www.ft.com/intl/cms/s/0/48e6fa76-70bd-11e4-8113-00144feabdc0.html?siteedition=intl#axzz3K8HFhSrz
  • adamsmith
    no, our problem, working on a fix.
  • adamsmith
    A translator fix is now up. Your version of Zotero will automatically update within 24hs, or you can update manually using the "Update Now" button in the "General" tab of the Zotero preferences. If you're using Standalone, restart Zotero and your browser after updating.

    Any further problems let us know & thanks for reporting
  • mvramana
    I am also working on a Mac and have Zotero standalone installed. I just tried to save an article from www.ft.com from Safari and got the same error (An error occurred while saving this item. Check Known Translator Issues for more information.) I tried updating Zotero and restarting both my browser and Zotero standalone, but the error persists. Any suggestions?

    Thanks.
  • adamsmith
    please always provide both a specific URL and an error report ID when reporting translator issues:
    https://www.zotero.org/support/reporting_problems#provide_a_report_id
  • mvramana
    Sorry. The error Report ID is 1733164376. On Safari's Zotero Connector it also says JavaScript Error: "No title specified for Item".

    The URL is http://www.ft.com/intl/cms/s/0/d733c466-5eab-11e1-a04d-00144feabdc0.html#axzz3SQTdQVqf

    Thanks very much.
  • aurimas
    Should be fixed now. Update your translators via Zotero Preferences -> General -> Update Now. Restart your browser and give it another go.

    Thanks for reporting!
  • mvramana
    Thank you. That worked.
  • jkr
    The FT translator is unfortunately not working again due to changes in the website. Creates multiple entries.
  • adamsmith
    Thanks. Ticket here: https://github.com/zotero/translators/issues/1391
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