I've updated Zotero & Zotero Connector and have similar problems (Debug ID D1649772421). No problem from Wiley but from Science Direct. And it seems there is a problem with my institutional login. I have the same problem described by OlgaN: the small popup window shows up saying "Saving to..." but nothing is saved (and it does not show the snapshot, the reference nor the PDF in the popup window).
Thanks ;) (And thanks for making Zotero, it's awesome!)
It does not load anything, nothing happens when connecting with my navigator. Should it be the case?
Even if I'm already logged in into the proxy... Could it be an error due to a proxy misconfiguration? I could try to reach the proxy manager at my institution.
And then when that fails change example.com in the URL to your proxy domain (e.g., proxy.uni.edu), and see what happens. It should download a RIS file or prompt you to import it to Zotero.
Woops, I thought it was what I did first, but it worked this time. It returned this: {"statusCode":400,"error":"Bad Request","message":"child \"format\" fails because [\"format\" is required]","validation":{"source":"query","keys":["format"]}}
Thanks dstillman. There's something that I don't understand going on with Firefox, I can't manage to connect to the webpage with my institutional proxy.
When I click on dstillman link's it fails obviously, then I try to replace the proxy and it reloads the page with "example.com" in lieu of the good proxy I typed...
I just tried the link on Opera with the institutional proxy and it does work perfectly. I'll try disabling all my addons in Firefox.
I tried disabling all extensions except Zotero Connector and it seems I cannot connect to this page >< (I really don't understand) even if I copy paste the exact link into a new tab or a new window, I'm simply redirected to about:blank...
If I try using private navigation, I managed to have the login page, but it never redirects to the RIS file, it is stuck to the institution redirection page.
But it doesn't if Zotero Connector is disabled? In that case this is to do with settings (privacy/proxy) in your Firefox profile, but we won't be able to point to anything specific. Do post if you figure out what it is.
Just to make sure we're not seeing interference from another Zotero Connector feature while testing this, what happens if you disable "Import BibTeX/RIS/Refer files into Zotero" from General pane of the Zotero Connector preferences and then try to load that URL?
What about in a new Firefox profile? If you have Chrome installed, can you try from that?
Basically, the connector is making that same RIS request when saving the page and getting your proxy's login page instead, suggesting that cookies aren't being properly sent with the request. If you have some sort of strict privacy/cookie setting enabled in Firefox, that could probably cause this.
with all other extensions disabled it's the same thing: disabling the option make the link works but still impossible to save t Zotero (whether the feature is active or not)
Yeah, don't worry about that feature — that was preventing the test above from working (it makes it dependent on the state of your tab when you paste in the URL), but it shouldn't affect the actual save.
Try from a new Firefox profile and/or in Chrome if possible.
It shouldn't matter, but can you try saving after unchecking "Enable proxy redirection" in the Proxies tab of the Zotero Connector? If no change you can turn that back on.
Beyond that, you can try going into your Firefox profile directory and opening the prefs.js file in a text editor (it will contain settings changed from their defaults) and searching for settings that seem like they might be relevant to privacy/cookies. (You can also send it to support@zotero.org with a link to this thread and we can take a look, though you might want to scan it for usernames or the like.)
I've updated Zotero & Zotero Connector and have similar problems (Debug ID D1649772421).
No problem from Wiley but from Science Direct. And it seems there is a problem with my institutional login.
I have the same problem described by OlgaN: the small popup window shows up saying "Saving to..." but nothing is saved (and it does not show the snapshot, the reference nor the PDF in the popup window).
Thanks ;) (And thanks for making Zotero, it's awesome!)
(Note that you need to replace [your.proxy] in the above URL with your proxy)
Even if I'm already logged in into the proxy... Could it be an error due to a proxy misconfiguration? I could try to reach the proxy manager at my institution.
http://www.sciencedirect.com.example.com/sdfe/arp/cite?pii=S0960982206023670&format=application/x-research-info-systems&withabstract=true
And then when that fails change example.com in the URL to your proxy domain (e.g., proxy.uni.edu), and see what happens. It should download a RIS file or prompt you to import it to Zotero.
{"statusCode":400,"error":"Bad Request","message":"child \"format\" fails because [\"format\" is required]","validation":{"source":"query","keys":["format"]}}
There's something that I don't understand going on with Firefox, I can't manage to connect to the webpage with my institutional proxy.
When I click on dstillman link's it fails obviously, then I try to replace the proxy and it reloads the page with "example.com" in lieu of the good proxy I typed...
I just tried the link on Opera with the institutional proxy and it does work perfectly.
I'll try disabling all my addons in Firefox.
If I try using private navigation, I managed to have the login page, but it never redirects to the RIS file, it is stuck to the institution redirection page.
Basically, the connector is making that same RIS request when saving the page and getting your proxy's login page instead, suggesting that cookies aren't being properly sent with the request. If you have some sort of strict privacy/cookie setting enabled in Firefox, that could probably cause this.
Try from a new Firefox profile and/or in Chrome if possible.
I'm not sure where to look first to troubleshoot this. (And what I don't understand is that it work for other publishers!)
BTW thank you both dstillman & adomasven for your time, patience and guidance.
It shouldn't matter, but can you try saving after unchecking "Enable proxy redirection" in the Proxies tab of the Zotero Connector? If no change you can turn that back on.
Beyond that, you can try going into your Firefox profile directory and opening the prefs.js file in a text editor (it will contain settings changed from their defaults) and searching for settings that seem like they might be relevant to privacy/cookies. (You can also send it to support@zotero.org with a link to this thread and we can take a look, though you might want to scan it for usernames or the like.)