Upgrade StorageReport: 721693617. Sync problems
I have problems with the sync process of the firefox plugin. I have verified the username and the password. The internet connection is OK. The error message is:
[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "sync.zotero.org:443 uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
Error code: SEC_ERROR_UNKNOWN_ISSUER
"]
[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
_error@chrome://zotero/content/xpcom/sync.js:2595:3
_checkResponse@chrome://zotero/content/xpcom/sync.js:2026:5
Zotero.Sync.Server 4.0.29.21, platform => Win32, oscpu => Windows NT 5.1, locale => en-US, appName => Firefox, appVersion => 52.2.1, extensions => IE Tab (4.0.20130422.1-signed.1-signed, extension), Application Update Service Helper (2.0, extension), Multi-process staged rollout (1.10, extension), Pocket (1.0.5, extension), Web Compat (1.0, extension), Zutilo Utility for Zotero (2.0.3, extension), OpenH264 Video Codec provided by Cisco Systems, Inc. (1.6, plugin), IE Tab plugin (4.0.1.0, plugin), Microsoft .NET Framework Assistant (0.0.0, extension, disabled), Java Quick Starter (1.0, extension, disabled), Windows Media Player Plug-in Dynamic Link Library (3.0.2.629, plugin, disabled), Microsoft® DRM (9.0.0.4503, plugin, disabled), Microsoft® DRM (9.0.0.4503, plugin, disabled), QuickTime Plug-in 7.6.5 (7.6.5.0, plugin, disabled), Adobe Acrobat (10.1.4.38, plugin, disabled), VLC Web Plugin (2.0.0.0, plugin, disabled), Google Update (1.3.33.5, plugin, disabled), RealPlayer Version Plugin (6.0.12.709, plugin, disabled), RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) (6.0.12.709, plugin, disabled), RealJukebox NS Plugin (1.0.3.709, plugin, disabled), Windows Presentation Foundation (3.5.30729.1, plugin, disabled), Microsoft Office 2010 (14.0.4730.1010, plugin, disabled), Microsoft Office 2010 (14.0.4761.1000, plugin, disabled), Silverlight Plug-In (3.0.50106.0, plugin, disabled), Java(TM) Platform SE 6 U34 (6.0.340.4, plugin, disabled), Java Deployment Toolkit 6.0.350.10 (6.0.350.10, plugin, disabled), Novell iPrint Plug-in (5.9.8.0, plugin, disabled), Shockwave for Director (11.5.6.606, plugin, disabled), Shockwave for Director (11.6.8.638, plugin, disabled), Shockwave Flash (11.5.502.110, plugin, disabled), ActiveTouch General Plugin Container (3006.0.2017.127, plugin, disabled)
[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 652}]
[JavaScript Error: "sync.zotero.org:443 uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
The server might not be sending the appropriate intermediate certificates.
An additional root certificate may need to be imported.
Error code: SEC_ERROR_UNKNOWN_ISSUER
"]
[JavaScript Error: "Error connecting to server. Check your Internet connection." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
_error@chrome://zotero/content/xpcom/sync.js:2595:3
_checkResponse@chrome://zotero/content/xpcom/sync.js:2026:5
Zotero.Sync.Server 4.0.29.21, platform => Win32, oscpu => Windows NT 5.1, locale => en-US, appName => Firefox, appVersion => 52.2.1, extensions => IE Tab (4.0.20130422.1-signed.1-signed, extension), Application Update Service Helper (2.0, extension), Multi-process staged rollout (1.10, extension), Pocket (1.0.5, extension), Web Compat (1.0, extension), Zutilo Utility for Zotero (2.0.3, extension), OpenH264 Video Codec provided by Cisco Systems, Inc. (1.6, plugin), IE Tab plugin (4.0.1.0, plugin), Microsoft .NET Framework Assistant (0.0.0, extension, disabled), Java Quick Starter (1.0, extension, disabled), Windows Media Player Plug-in Dynamic Link Library (3.0.2.629, plugin, disabled), Microsoft® DRM (9.0.0.4503, plugin, disabled), Microsoft® DRM (9.0.0.4503, plugin, disabled), QuickTime Plug-in 7.6.5 (7.6.5.0, plugin, disabled), Adobe Acrobat (10.1.4.38, plugin, disabled), VLC Web Plugin (2.0.0.0, plugin, disabled), Google Update (1.3.33.5, plugin, disabled), RealPlayer Version Plugin (6.0.12.709, plugin, disabled), RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) (6.0.12.709, plugin, disabled), RealJukebox NS Plugin (1.0.3.709, plugin, disabled), Windows Presentation Foundation (3.5.30729.1, plugin, disabled), Microsoft Office 2010 (14.0.4730.1010, plugin, disabled), Microsoft Office 2010 (14.0.4761.1000, plugin, disabled), Silverlight Plug-In (3.0.50106.0, plugin, disabled), Java(TM) Platform SE 6 U34 (6.0.340.4, plugin, disabled), Java Deployment Toolkit 6.0.350.10 (6.0.350.10, plugin, disabled), Novell iPrint Plug-in (5.9.8.0, plugin, disabled), Shockwave for Director (11.5.6.606, plugin, disabled), Shockwave for Director (11.6.8.638, plugin, disabled), Shockwave Flash (11.5.502.110, plugin, disabled), ActiveTouch General Plugin Container (3006.0.2017.127, plugin, disabled)
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dstillman Zotero Teamedited July 21, 2017See SSL Certificate Error for details. Your situation is actually pretty rare, because you're getting this in Firefox, not Zotero Standalone, which means you should see an error just by trying to load https://sync.zotero.org in Firefox.
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