Failure to sync

alissacart
Problem ID: 1519825350

I have installed both the firefox browser version of Zotero and the desktop version for Linux. The firefox version does not seem to be automatically syncing with the group library I am part of. I have attempted to manually sync the desktop version using the sync button. However, each time I receive an error message and my library content does not update. How can I sync properly with the group library?

  • dstillman
    I would recommend updating to Zotero 5.0, now available, and installing the Zotero Connector for Firefox. If you're still having trouble after that we can debug it further.
  • alissacart
    I've already installed both. I can push the sync button in Zotero 5.0, but I get an error message everytime. Each failed attempt also shuts down my browser--not sure why.
  • dstillman
    We need a Report ID from 5.0, then, and the error message you're receiving.
    Each failed attempt also shuts down my browser--not sure why.
    What do you mean by that, exactly? Syncing in Zotero shouldn't have anything to do with your browser…
  • alissacart
    Report ID: 680455677

    For whatever reason, my browser seems to crash when I try to sync. But the main issue is my inability to sync with the group library that I am part of.
  • dstillman
    4.0.29.10
    That's still Zotero 4.0… Which also suggests you may still be running Zotero for Firefox rather than the Zotero Connector for Firefox.
  • alissacart
    Okay, so what would be the next logical step? I'm very new Zotero and on a new machine as well. I'm working with Linux.
  • dstillman
    Install Zotero 5.0 and the Zotero Connector for Firefox from the download page.
  • alissacart
    I've tried both several times. I just downloaded again the tar ball for Linux, Zotero 5.0. Should I extract its contents?
  • alissacart
    Also, I do have the firefox connector installed. I can see the "Z" in the top right of a new tab. And yet I can't actually click on it.
  • adamsmith
    See installation instructions for Zotero Standalone here: https://www.zotero.org/support/quick_start_guide#how_do_i_install_it
  • alissacart
    Now it appears to be syncing in my desktop version, and I can see all the folders in my group library. But nothing happens when I click on any of the folders--I can't see anything.
  • adamsmith
    wait until the sync finishes. I think Zotero 5.0 synces the collections before everything else and -- different from 4.0 -- incrementally shows items that have synced.
  • alissacart
    Okay, now when I can click on folders. But when I try to open a pdf, I get the message "the attached file cannot be found.
  • alissacart
    Just saw your most recent message. I'll wait a bit.

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