Zotero Connector problems on Chrome?

dks1570 · June 23, 2017

As stated in the title something's been up with my Zotero Connector, I am using the standalone version for Chrome. Up until recently I have had no problems with my Zotero Connector, I usually just easily press the little book/article icon in the tool bar and it gives me all my data nice and easy.

I mainly pull my citation data from WorldCat so I rarely have to do RIS imports. However out of nowhere, the book/article icon has stopped appearing. Any time I try to grab the citation data I only get the save as snapshot option so I have been reduced to just importing RIS files...

Chrome and Mac OS are all up to date.
Any ideas as to why this is happening?

adamsmith · June 23, 2017

Let's start with a couple of URLs that fail and a debug ID from the Chrome Connector for loading or reloading a Worldcat item page that doesn't import:
https://www.zotero.org/support/debug_output#zotero_connectors_firefox_chrome_and_safari

dks1570 · June 23, 2017

Hi, thanks for the prompt reply.

Failed URLs:
https://www.worldcat.org/title/-1884-1918-modern-korean-books-and-bibliographies-1-1884-1918/oclc/5588972864&referer=brief_results
https://www.worldcat.org/title/frederick-starr-popularizer-of-anthropology-public-intellectual-and-genuine-eccentric/oclc/788295079&referer=brief_results

Debug ID: D1692823864

Thanks in advance.

adamsmith · June 23, 2017

@adomasven could you check on the debug? These should work fine.

dstillman · June 23, 2017

@dks1570: We need a Debug ID for loading the page, not saving it.

dks1570 · June 24, 2017

@dstillman: Sorry about that, how would I go about doing that...? I was under the assumption the ID I provided above was for loading the page

dstillman · June 24, 2017

You just have to start logging, refresh the page, give the icon time to (not) show up, and then submit.

dks1570 · June 27, 2017

@dstillman: Sorry about the delay, had a family emergency so I've been away from the computer for the last little while. The debug ID: D69809678.

dstillman · June 27, 2017

@adomasven may have other ideas, but try resetting translators from the Advanced → Files and Folders pane of the Zotero preferences and then resetting translators from the connector preferences.

dks1570 · June 27, 2017

@dstillman :-( unfortunately no change

dstillman · June 27, 2017

Are other pages working? An Amazon product page or Google Scholar search?

dks1570 · June 28, 2017

@dstillman: Nope, and now after resetting my translators I am unable to import RIS files.

dstillman · June 28, 2017

Can you provide a Debug ID from Zotero for trying to import?

Do you see files within the 'translators' directory in your Zotero data directory?