[Zotero 5.0] AMS translators don't work at all

fmuro · May 10, 2017

Starting today, clicking on the connector icon while in a Mathscinet entry does nothing. Nothing is imported and no status message appears. Curiously, if the standalone is closed the typical message to open it or import to zotero.org doesn't show up either. The Transactions of the AMS journal exhibits the same behavior, so I suspect it's common to all AMS related sites. I've tried to update and reset the translators in the Firefox connector settings to no avail. The connector version is 4.999.19 and the standalone 5.0-beta.194+b60fdac. Firefox 53 in Fedora 25.

Report ID: 2010257895

adamsmith · May 10, 2017

could we still get a couple of URLs please?

fmuro · May 10, 2017

Sure! Sorry, I forgot.

http://www.ams.org/mathscinet/search/publdoc.html?arg3=&co4=AND&co5=AND&co6=AND&co7=AND&dr=all&pg4=AUCN&pg5=TI&pg6=PC&pg7=ALLF&pg8=ET&review_format=html&s4=pirashvili and waldhausen&s5=&s6=&s7=&s8=All&sort=Newest&vfpref=html&yearRangeFirst=&yearRangeSecond=&yrop=eq&r=2&mx-pid=1181095

http://www.ams.org/journals/tran/0000-000-00/S0002-9947-2017-07145-2/

adamsmith · May 10, 2017

both work for me with the same beta & connector version, though on Windows.
Try disabling all other add-ons?

fmuro · May 10, 2017

Done, but it's the same.

adamsmith · May 10, 2017

Could we get debug output for trying to save one of these? Let's take the second one, for simplicity:
https://www.zotero.org/support/debug_output#zotero_connectors_firefox_chrome_and_safari

fmuro · May 10, 2017

This is strange and embarrasing. It's working again. I see a difference. When in the first page, if I right click on the connector icon I see an item "Save to zotero (AMS MathSciNet)" which wasn't there when it wasn't working. In the second case I now see three new "Save to zotero (---)" where --- is "AMS Journals", "Embedded metadata" or "DOI".

adamsmith · May 10, 2017

I got nothing -- sounds like translators weren't loading into the connector, but I can't tell you why. Let's assume it was a one-time glitch. If it does re-occur, do check which translators are available (i.e. right-click) and mention that with your error report.

fmuro · May 10, 2017

It keeps happening. I can't see if there's a pattern, but I heavily use AMS sites so if the problem persists I may come back with something. The two always visible translators are Web page with/without Snapshot, but they don't import anything when clicking.

adamsmith · May 10, 2017

a debug for reloading the page would help in those cases (provided that reload doesn't fix it)

fmuro · May 10, 2017

I've sent a debug:

Debug ID is D1869766123

for the following page:

http://www.ams.org/mathscinet/search/publdoc.html?pg1=INDI&s1=838848&sort=Newest&vfpref=html&r=8&mx-pid=2870173

adomasven · May 10, 2017

@fmuro this does not seem to include a refresh. You should enable debug logging and refresh the page. If the page fails to load properly - send in the debug log, otherwise clear the output and do the debug-refresh dance again.

fmuro · May 10, 2017

Now with a refresh: Debug ID is D431378072

BTW, guys, thanks for helping! (I didn't notice adamsmith's last comment)

adomasven · May 10, 2017

Okay, this debug log is still surprisingly empty. Are you on-campus (no need for credentials/proxy for ams.org)? Could you provide a debug log for a successful load too?

fmuro · May 10, 2017

No, I'm at home. I'm paired to my institution through the remote access functionality, which so far has been working well (giving no problems with zotero): http://www.ams.org/pairing/pair_my_device.html

I'll try tomorrow from my office. In any case, here you have a debug for a successful load (same page as last one above): Debug ID is D565076658

How did I manage to get it? Easy, clicking on my message's link. Surprisingly I find no problems when I access the page through a link, rather than going to the home page and performing a search in the database.

adomasven · May 10, 2017

How did I manage to get it? Easy, clicking on my message's link. Surprisingly I find no problems when I access the page through a link, rather than going to the home page and performing a search in the database.

Oh, thanks, this might lead us onto something.

fmuro · May 10, 2017

You're very welcome! :)

fmuro · May 11, 2017

OK, it also happens in my office (at university).

adomasven · May 11, 2017

@fmuro hmm, so I've been unsuccessfully trying to reproduce this. I also took a better look at your successful debug log, but that seems to contain an item save, not refresh/navigation. What we want captured in a debug log is a successful/failed load of the website. I.e. either entering the URL of the journal article, or clicking on a link to that article and Zotero icon properly turning into a white article sheet, or remaining a gray page.

Once again, if you could produce a Debug ID for both successful and failed page load, that would be great.

fmuro · May 11, 2017

I promise I reloaded! :) Anyway, here you are, two new debugs done the way you asked:

Successful: The Debug ID is D509344022.

http://www.ams.org/mathscinet/search/publdoc.html?arg3=&co4=AND&co5=AND&co6=AND&co7=AND&dr=all&pg4=AUCN&pg5=TI&pg6=PC&pg7=ALLF&pg8=ET&review_format=html&s4=hopkins, m*&s5=&s6=&s7=&s8=All&sort=Newest&vfpref=html&yearRangeFirst=&yearRangeSecond=&yrop=eq&r=1&mx-pid=3633137

Unsuccessful: The Debug ID is D646632858.

http://www.ams.org/mathscinet/search/publdoc.html?arg3=&co4=AND&co5=AND&co6=AND&co7=AND&dr=all&pg4=AUCN&pg5=TI&pg6=PC&pg7=ALLF&pg8=ET&review_format=html&s4=hopkins, m*&s5=&s6=&s7=&s8=All&sort=Newest&vfpref=html&yearRangeFirst=&yearRangeSecond=&yrop=eq&r=7&mx-pid=3299685

adomasven · May 12, 2017

@fmuro We've pushed a version of the connector for firefox that logs a few more things. Could you produce another couple of Debug IDs with the updated version when you have a chance?

fmuro · May 12, 2017

Just updated to Zotero Connector 4.999.20 and closed/reopen firefox in case it's necessary. I'm using the same links as above, but I copy them below anyway.

Successful (well, the snapshot is empty, but that's another issue I reported about, and now it doesn't always happen, as I explained in the corresponding thread): The Debug ID is D437823290.

http://www.ams.org/mathscinet/search/publdoc.html?arg3=&co4=AND&co5=AND&co6=AND&co7=AND&dr=all&pg4=AUCN&pg5=TI&pg6=PC&pg7=ALLF&pg8=ET&review_format=html&s4=hopkins, m*&s5=&s6=&s7=&s8=All&sort=Newest&vfpref=html&yearRangeFirst=&yearRangeSecond=&yrop=eq&r=1&mx-pid=3633137

Unsuccessful: The Debug ID is D583356481.

http://www.ams.org/mathscinet/search/publdoc.html?arg3=&co4=AND&co5=AND&co6=AND&co7=AND&dr=all&pg4=AUCN&pg5=TI&pg6=PC&pg7=ALLF&pg8=ET&review_format=html&s4=hopkins, m*&s5=&s6=&s7=&s8=All&sort=Newest&vfpref=html&yearRangeFirst=&yearRangeSecond=&yrop=eq&r=7&mx-pid=3299685

adomasven · May 12, 2017

Okay, even more debug logging in 4.999.21. Should be able to catch it now. Could you produce another couple of Debug IDs? Thanks for sticking around, @fmuro!

fmuro · May 12, 2017

It's me who's most grateful! Your invaluable work is essential for mine. Just updated to 4.999.21 and restarted Firefox. Same match as above, I just copy the IDs:

Sucessful: The Debug ID is D864493300.

Unsuccessful: The Debug ID is D1112546965.

adomasven · May 15, 2017

Right, so the unsuccessful one isn't quite what I expected to see. There may be multiple layers to this (I hope not), but could you produce another unsuccessful attempt Debug ID?

fmuro · May 16, 2017

Sure, here you are: The Debug ID is D1818462570.

Zotero 5.0-beta.200+182cf67

Zotero Connector 5.0.0

http://www.ams.org/mathscinet/search/publdoc.html?pg1=INDI&s1=916336&sort=Newest&vfpref=html&r=1&mx-pid=3439694

fmuro · May 16, 2017

In case it helps or it is related, I've also sent a report on some errors which I see on the errors box: Report ID: 1811564807

adomasven · May 16, 2017

Ok, this is getting me nowhere and I'm out of ideas. We'll be releasing the 5.0 connector for Chrome shortly, which allows another way to log errors. I'll ping this thread, once that's out with further instructions. Thanks for the help so far!

fmuro · May 16, 2017

Thank you for helping me! I was guessing, since I noticed the scarce number of lines in the report. So you have more hope with Chrome? Will it be the same with Chromium? I'm a little bit scared of installing proprietary software (not that I like Chromium very much either, but I can put up with it until this is solved in Firefox).

adomasven · May 16, 2017

I believe Chromium can install extensions from Chrome extension store, right? It would be good if you could use Chromium for that. We'll be unifying the code across Firefox and Chrome extensions with the upcoming connector rollout for Chrome. If MathSciNet fails in the same way in Chromium as it does in Firefox we'll hopefully be able to collect more error information.

fmuro · May 16, 2017

Yes, Chrome extensions work equally well in Chromium. Please, bump this when the new Chrome/ium connector is released and I'll install it for further debug.