Zotero pretty much stopped working

djmiles · January 2, 2017

Report ID: 1269204713

I've tried uninstalling and reinstalling - no joy. I don't know if this is related to using the Chrome Connector, but I'm finding I can't do anything. I tried adding something from Chrome - no joy. I try opening a saved pdf - no joy "The attached file could not be found". I know it is there and I can access it through the web, but the software is doing nothing.

This is a new computer - is there perhaps something about the configuration I've got which is causing these issues?

dstillman · January 2, 2017

For adding, we need more info (e.g., exact error message, example URL).

For missing files, see Files Not Syncing.

RichardVarey · January 3, 2017

Hi - I installed Zotero Standalone on Windows 10 64-bit and imported my references. It starts up, but won't run, just reports "unresponsive". What do I need to do to fix this, please?

dstillman · January 3, 2017

How many references did you import, and how long have you let it run after starting it up?

RichardVarey · January 3, 2017

Hi Dan - around 22,000 references. The hang-up was immediate. How long should it run before useable?

dstillman · January 3, 2017

It shouldn't take that long, but give it a few minutes just to see. (My guess is you have more items than you think, either with child items or in the trash.)

Zotero 5.0, which will be out soon, won't hang in this way during long operations.

adamsmith · January 3, 2017

just in case, since it sounds like you are transferring items between computers -- note that export/import is not the recommended way of transferring your library to a new computer:
https://www.zotero.org/support/kb/transferring_a_library

RichardVarey · January 3, 2017

Is it indexing in the background?

RichardVarey · January 3, 2017

I imported a BiBTeX file exported from Paperpile.

djmiles · January 8, 2017

Thanks Dan, I followed your link, read around a bit more, found this one:
https://forums.zotero.org/discussion/48450/the-file-cannot-be-deleted
tracked down the file, got rid of it, it is currently syncing fine.