Data base upgrade error

Keoghcrowe
I got an error message about a data base upgrade error. Amy idea what to do
  • adamsmith
    Could you provide some more details of when this happens and what exactly the error said? Were you, e.g., trying the 5.0beta version?
  • Keoghcrowe
    Database upgrade error
    (Exception..."component returned failure code: 0x80004005(nS_ error_ failure)

    (Moz IStorage Connection.Rollback Transaction) " Ns result: "0x8004005 (nS_error failure)"
    Location "JSframe:: Chrome:// zotero/content/ xpcom/dB.JSByrne@wicklowcoco.ie::
    Zotero.DBConnection.prototype.rollbackTransaction : : line 538 '' data:no ) (Error: cannot Rollback -no transaction is active.)

    Hope you can help
  • adamsmith
    again, though -- could you provide some context _around_ this error. When did this occur? What were you trying to do when it occured? What Zotero version are you running? What have you tried to troubleshoot.
  • Keoghcrowe
    I have the zetoro on my laptop for a month. Loaded 14 Oct.
    I am using it daily. No issues.
    I was trying to open the zetoro stand alone this morning.
    Where can I check the version?
  • Keoghcrowe
    I just don't know where to start. We are following the Web advice for 4 hours. Do I need to download it again. Have I lost my referenceson. I am mid thesis.. appreciate any help
  • Keoghcrowe
    Looks like a version from 12/5
    Version 4.0.29.10
  • Keoghcrowe
    Shut down. Powered up multiple times. Same error each time
  • adamsmith
    edited November 19, 2016
    If you can actually start Zotero, the version would be under "About Zotero" either in the top menu or under the Gear icon from the Zotero toolbar.

    For the obvious question -- have you tried restarting your computer?
  • Keoghcrowe
    We can't actually open zotero at all. It won't go into the screen
  • bwiernik
    Do you also have the Firefox version of Zotero installed? Does that open?
  • Keoghcrowe
    Yes it is installed.
    It does not open
  • adamsmith
    you never answered whether you've tried restarting your computer.
  • Keoghcrowe
    Yes restarted many times
  • adamsmith
    You could try the db repair tool: https://www.zotero.org/utils/dbfix/

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