Will not sync

spshl1
edited September 20, 2016
Zotero will not sync with server. Internet is functioning fine. Logged into my account. Please fix.
  • AngeTardivel
    Report ID 1352424261

    Good evening,

    I tried syncing my online and standalone libraries today and it didn't work. I received an error message.

    I am also unable to add new citations to my library.

    What can I do to fix this problem?

    Kind regards,

    AT.
  • rnovak
    Unable to update Zotero library or insert citation in MS Word 2013
  • christianbrodbeck
    same here
  • aukemajk
    edited September 20, 2016
    Hi I have been unable to sync with the Zetero server for the last couple of hours and am getting worried. Here's the error report with ID at the bottom. Any suggestions would be greatly appreciated!
    -Justin

    [JavaScript Error: "503 Service Unavailable
    No server is available to handle this request.

    " {file: "chrome://zotero/content/xpcom/sync.js" line: 2591}]
    [JavaScript Error: "Invalid response from server.Please try again in a few minutes." {file: "chrome://zotero/content/xpcom/sync.js" line: 2595}]
  • gyd1321
    Hi,
    I tried syncing the standalone version with my local library in firefox and it displayed the message "Zotero syncing is currently unavailable. Please try again in a few minutes. Our apologies for the inconvenience."

    I tried reopening firefox and the standalone but the same thing happened.
    Any idea how to fix this issue or when it will be fixed?

    Thanks for the help!
  • gyd1321
    Same. Looks like a server problem.
  • renzo.condor
    Hi, I have the same problem. Let me know if there are some good news please.
  • renzo.condor
    Same here, it might be some server problem...
  • dstillman
    We're aware of the problem and are working to fix it. Our apologies for the inconvenience.
  • spshl1
    Thanks Dan for getting onto it nice, and quick!
  • jingyishi
    Syncing error on all my devices. Need help. Thanks!
  • gyd1321
    Thank you!
  • lshaver
    I have both standalone and the Firefox plug-in. Right now neither one is syncing, for the last five hours. I submitted a few error reports - here is the latest one:

    831476629

    I also use zotfile and recently renamed some attachments, but I don't know if this was before or after the problem started.
  • nso30
    when I press sync there is a red exclamation mark that says zotero syncing is not working. I have logging in again. I have tried logging into the main online page and it doesn't have the material I have added. I am using the plug in in Mozilla Firefox.
  • dstillman
    We're still looking into the cause of the problem, but things should be working again now.
  • Pyrolobus
    It is syncing now. Thanks
  • renzo.condor
    It's finally working. Thanks a lot!
  • christianbrodbeck
    thanks!
  • spshl1
    Thanks for quickly getting it back up and running!
  • AngeTardivel
    Thank you so much, it is working now!
  • aukemajk
    Fixed! Thank you!

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