Sync error
I'm getting a constant sync error. Could you please check report ID 1197529768.
Thank you!
Thank you!
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Yes, it is strange, and yes, I can access both those addresses from the same Firefox, which is still giving me the same error (latest ID 873736941)
Trying to think of possible causes, only thing I've done in these days was install a new style - could this be even remotely related?
Any suggestions?
Thanks,
Carlos
Yes, restarted Firefox, restarted Windows, disable everything but Zotero extension (even disabled Word and ZotFile plugins).
Here's the debug ID: D1467931023
I hope this helps.....
Thanks again,
Carlos
I'm not seeing any sign of those uploads server-side. Is this a work environment? Is there a firewall or proxy server? If you're running any security software, you might also try temporarily disabling that.
Nothing really changed, other than me installing a new style - I tried resetting the styles just now but didn't help.
Please tell me you have other options for me, I'm willing to try anything as I really need this. My work laptop, going through the same router at home at least seems to sync just fine.
Thanks.
You can try manually transferring your library to the work laptop and syncing with that. Since this is only happening on upload, the work laptop might not show the same problem currently if there's nothing on it to upload, but if you transfer your data manually and then try to sync from there, you can see if the same thing happens.
You can also add some items on the work laptop and try to upload them, both on that network and off.
I manually transferred the library to the laptop and it sync'ed just fine from my home network. So I guess the problem is with my desktop PC - very weird!
Would you recommend me anything else about that one? i.e, would reinstalling Firefox/Zotero make any difference...?
Thanks
Carlos
Just for completion - I just uninstalled Firefox and reinstalled it, and it is synchronizing OK now.
Thanks for the help, at least today I could work on my laptop whilst away after manually transferring the library to it.
Carlos
I have no explanations - but I'm happy it is working!
Thanks