No "Z" icon in browser

akaras · April 13, 2016

Hello,

I have Zotero standalone installed on my computer (PC, windows); and, I generally use Firefox to look up texts etc. However, when I open my browser, the zotero "Z" does not appear; so, I cannot save the citations into my zotero. Is there something specific I can do to fix this?

I tried re-installing zotero, but it didn't help.

Thanks!

Allannah

adamsmith · April 13, 2016

Is Zotero listed when you type about:addons in the URL bar and press return?

jane xphile · April 13, 2016

I had the same problem with Standalone for Chrome. I have also needed to reinstall Zotero for Firefox as it fell off the addons list. I have an error report: 758385506 but the error message I keep getting is that AVG antivirus sees Zotero syncing as evidence of a JSRedir virus. This only happens at home (luckily); at work there is evidently a different antivirus system Short of changing my otherwise perfectly good antivirus, is there anything else I can do to resolve this?

adamsmith · April 13, 2016

It's likely a specific file in the sync (javascript in a snapshot, almost certainly). Either whitelist or delete that. Beyond that, start a new thread, please, so that we can use this for akaras' issue, which may very well be entirely different from yours in terms of the solutions required.

akaras · April 13, 2016

Hi Adam,

Thanks. I got rid of javascript; and I reactivated a new zotero add-on, and now I'm all set. Thanks!

Allannah

adamsmith · April 13, 2016

javascript wasn't relevant for you (and you can't get rid of it, though you can disable it with add-ons like noscript), but glad it's working for you again.