"Retrieve Metadata" continues to hang after reinstall indexing tools
Using standalone windows. I've used the retrieve metadata function a lot, and with great success. It just stopped working a week or so ago for me, and even after deleting the 4 files in the data directory associated with the pdftotext and pdfinfo tools, and then reinstalling them from the Zotero settings, I am still unable to retrieve the metadata. It just sits there spinning, but finds nothing.
Any help would be greatly appreciated! Thanks in advance.
Any help would be greatly appreciated! Thanks in advance.
[JavaScript Error: "1459780246149 Toolkit.Telemetry ERROR TelemetryStorage::loadAbortedSessionPing - error removing ping: PingReadError JS Stack trace: PingReadError@TelemetryStorage.jsm:80:15 < TelemetryStorageImpl.loadPingFile<@TelemetryStorage.jsm:1440:13" {file: "resource://gre/modules/Log.jsm" line: 749}]
Is this what you're after? Hope this is helpful. Thanks!
Beyond that, Dan would want the actual error report ID after sending the error, which also gives him basic system and version information on all relevant components and installed add-ons.
Here is the full report: 1857122309
[JavaScript Error: "1459781307617 Toolkit.Telemetry ERROR TelemetryStorage::loadAbortedSessionPing - error removing ping: PingReadError JS Stack trace: PingReadError@TelemetryStorage.jsm:80:15 < TelemetryStorageImpl.loadPingFile<@TelemetryStorage.jsm:1440:13" {file: "resource://gre/modules/Log.jsm" line: 749}]
version => 4.0.29.5, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.29.5, extensions => Zotero LibreOffice Integration (3.5.11.SA.4.0.29.5, extension), Zotero Word for Windows Integration (3.5.4.SA.4.0.29.5, extension), ZotFile (4.2.6, extension), AdobeAAMDetect (1.0.0.0, plugin), Adobe Acrobat (11.0.9.29, plugin), Google Update (1.3.29.5, plugin), Microsoft Office 2016 (16.0.4266.1001, plugin), NPLastPass (3.2.41.0, plugin), Intel® Identity Protection Technology (4.0.5.0, plugin), Intel® Identity Protection Technology (4.0.5.0, plugin), Foxit PhantomPDF Plugin for Mozilla (2.2.5.107, plugin)
[JavaScript Error: "1459781568195 Toolkit.Telemetry ERROR TelemetryStorage::loadAbortedSessionPing - error removing ping: PingReadError JS Stack trace: PingReadError@TelemetryStorage.jsm:80:15 < TelemetryStorageImpl.loadPingFile<@TelemetryStorage.jsm:1440:13" {file: "resource://gre/modules/Log.jsm" line: 749}]
version => 4.0.29.5, platform => Win32, oscpu => Windows NT 10.0; WOW64, locale => en-US, appName => Zotero, appVersion => 4.0.29.5, extensions => Zotero LibreOffice Integration (3.5.11.SA.4.0.29.5, extension), Zotero Word for Windows Integration (3.5.4.SA.4.0.29.5, extension), AdobeAAMDetect (1.0.0.0, plugin), Adobe Acrobat (11.0.9.29, plugin), Google Update (1.3.29.5, plugin), Microsoft Office 2016 (16.0.4266.1001, plugin), NPLastPass (3.2.41.0, plugin), Intel® Identity Protection Technology (4.0.5.0, plugin), Intel® Identity Protection Technology (4.0.5.0, plugin), Foxit PhantomPDF Plugin for Mozilla (2.2.5.107, plugin)
https://www.zotero.org/support/debug_output
D1233476323
D1287918975
D1444425919
It seems to be saying that no translator was found. I checked and my translators are all up to date. Hope someone can help!
@Dan --anything in the above debug?
Resetting the translators worked for me as well! Thanks so much!!