not syncing (error report 1840940393)

mrmvergeer
Syncing my laptop to my server doesn't work.
The sync icon spins for a moment, then Firefox 44.0.2 (64bit) freezes for a moment. Then the syncing attempts stops with the following error: this._leftpane.ref.getField is not a function
Any solutions available?
thanks
Maurice
  • dstillman
    Check your database integrity from the Advanced → Files and Folders pane of the Zotero preferences. If that passes without error, generate a Debug ID (different from a Report ID) for a sync attempt that fails and we can look further.
  • mrmvergeer
    Dear Dan,
    performed the check. it reported no database errors.
  • mrmvergeer
    Hi Dan
    here's the debug ID: D102841023
    Hope this helps
  • dstillman
    Try temporarily disabling all your other Firefox extensions and see if it still happens.
  • mrmvergeer
    Dear Dan,
    I tried it and it worked. Thanks!
    This was the first time I had this type of error. Hopefully it'll be the last time. But now there is a solution.
    Again thanks.
    Maurice

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