error report 864305337
error report 864305337
After refreshing Firefox I had to reinstall the Zotero add-on. Once Zotero was installed I tried to sync to get all my bibliography onto my computer and kept getting a red exclamation mark. At one point a message said 'this._leftpane.ref.getField is not a function'. Subsequently it looks as if my data has arrived in Zotero on my computer, but it is still trying to sync and keeps saying 'A file synch error occurred. Please try syncing again.' I have tried restarting firefox and the computer but this has not helped.
many thanks.
After refreshing Firefox I had to reinstall the Zotero add-on. Once Zotero was installed I tried to sync to get all my bibliography onto my computer and kept getting a red exclamation mark. At one point a message said 'this._leftpane.ref.getField is not a function'. Subsequently it looks as if my data has arrived in Zotero on my computer, but it is still trying to sync and keeps saying 'A file synch error occurred. Please try syncing again.' I have tried restarting firefox and the computer but this has not helped.
many thanks.
many thanks,
Sophie
thanks again for your help.
thanks,
Sophie
By sync arrow I mean the green symbol on the right when Zotero is open, that usually spins when syncing. That was spinning and then stopped, now it is stopped with another symbol to the left which is an exclamation mark in a red circle.
I will try disabling security to see if this helps.
Beyond that, are you running any sort of security software? If so, I'd try temporarily disabling it — you're getting extremely slow processing of downloaded files, which we've never seen before and which suggests that either your computer is heavily loaded with some other work or security software on your computer is interfering in a serious way.
Note that, unless you've changed your Zotero data directory location, 7wkfu4uh.default-1453368913712 > zotero > zotero is not correct. By default it would be 7wkfu4uh.default-1453368913712 > zotero > zotero.sqlite and 7wkfu4uh.default-1453368913712 > zotero > storage.
Also note that an empty Zotero database is about 1 MB, so if you see that, that's not the database file that contains your data.