Avast thinks a snapshot saved to Zotero is dangerous
After switching from Norton to Avast antivirus, I'm getting repeated warnings from Avast about a "threat" from files on the server. The debug output results in "Invalid response from server" so I am submitting it separately.
You can paste the folder at the end of the filepath that Avast gives you (the 8 letter/number string like WSXK3DFF) into the quick search bar of Zotero you should see the affected attachment and then can delete it in Zotero and, once you empty your Zotero trash, on the server.
With respect to the "Invalid Response to server," it also sounds like Avast is breaking your https security:
See https://www.zotero.org/support/kb/updates_not_detected for details (This is about updates, the most common way this becomes apparent, but very likely applies to your situation, too).
It classified some standard medical articles from the Annals of Internal Medicine as a "threat." There's something goofy going on. Should I just delete Avast and try something else? Is there an antivirus you recommend? I hate Norton - slows my computer to a crawl, turns a 15 second boot into almost 4 minutes.
Then I went into Avast settings:
Settings > Exclusions > URL exclusions
and added https://s3.amazonaws.com/* and
https://api.zotero.org/users/179652/*
Now it syncs fine.
https://www.zotero.org/support/known_issues
Thanks for your suggestions
I don't have a virus scanner I recommend, no. Everything I've used on Windows has been awful.
URL:https://s3.amazonaws.com/zoterofilestorage/3b6f871da5d3f945411076b558cf52ba?response-content-type=text%2Fhtml%3B%20charset%3Dutf-8&X-Amz-Content-Sha256=e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855&X-Amz-Security-Token=AQoDYXdzEO7%2F%2F%2F%|s
Infection:JS:Redirector-BWW [Adw]
Process:C:\Program Files (x86)\Mozilla Firefox\firefox.exe
You can search for those in Zotero by selecting All Fields & Tags in the search bar and pasting in those keys. See if there's a pattern (e.g., they came from the same website). You only need to delete the attachment items, not the parent items. Remember to empty the trash after deleting the attachment items.
For people who want to debug this themselves, you can search for "Unexpected status code 0 for request" in the debug output to find the items in question.
Then I went into Avast settings:
Settings > Exclusions > URL exclusions
and added https://s3.amazonaws.com/* and
https://api.zotero.org/users/179652/*
Sync is now working.