appaling disgrace
This programme is a disgrace, no support what a total joke avoid avoid
This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.
If you would like help, describe your problem calmly. If you would like to add screenshots, you can upload them on a image hosting site (dropbox, imgur) and link to it from here.
(FWIW, no, I'm not an employee -- a good number of the people supporting users here aren't)
Report your problem objectively and in detail. In my 5-year user experience, I mostly got good help, though my issues were minor.