"Retrieve Metadata for PDF" is broken

pjalet
Hello,

The "Retrieve Metadata for PDF" function is not working anymore. Among the files on which I have recently tried it are several IEEE conference papers, for which the function used to work relatively well. The following error message is displayed: "An unexpected error occurred."

An error report has been logged under #1090909774.

Thanks,


Pierre-Jean
  • aurimas
    Which Firefox/Zotero version are you using?
  • pjalet
    Firefox: 31.4.0
    Zotero: 4.0.25.2
    ZotFile: 4.1.1
  • DWL-SDCA
    Unless you are within an organization that requires the FF ESR version, your FF is old. The current version is 35.
  • aurimas
    If your can/are willing to, update to Firefox 35, which should fix this. Zotero should, of course, support Firefox ESR, but there is currently a bug that breaks retrieve metadata functionality in Firefox <35
  • pjalet
    Thanks. My organisation is indeed on the ESR update channel and I can't update individually. It is good to know that the bug is known and will be fixed at the next Firefox update.

This is an old discussion that has not been active in a long time. Before commenting here, you should strongly consider starting a new discussion instead. If you think the content of this discussion is still relevant, you can link to it from your new discussion.

Sign In or Register to comment.