"Retrieve Metadata for PDF" is broken

pjalet · January 26, 2015

Hello,

The "Retrieve Metadata for PDF" function is not working anymore. Among the files on which I have recently tried it are several IEEE conference papers, for which the function used to work relatively well. The following error message is displayed: "An unexpected error occurred."

An error report has been logged under #1090909774.

Thanks,

Pierre-Jean

aurimas · January 26, 2015

Which Firefox/Zotero version are you using?

pjalet · January 26, 2015

Firefox: 31.4.0
Zotero: 4.0.25.2
ZotFile: 4.1.1

DWL-SDCA · January 26, 2015

Unless you are within an organization that requires the FF ESR version, your FF is old. The current version is 35.

aurimas · January 26, 2015

If your can/are willing to, update to Firefox 35, which should fix this. Zotero should, of course, support Firefox ESR, but there is currently a bug that breaks retrieve metadata functionality in Firefox <35

pjalet · January 27, 2015

Thanks. My organisation is indeed on the ESR update channel and I can't update individually. It is good to know that the bug is known and will be fixed at the next Firefox update.