Stops working

JULIANA_SUBTIL
Report: 1270351754
Zotero stops working all the time!!
When trying to add new papers by cut&paste from windows explorer, deleting files from trash, etc. Basically when trying to do anything...
  • dstillman Zotero Team
    You'll have to be more specific — it's not clear what you mean by "stops working".

    Also upgrade to the latest version, currently 4.0.25.2.
  • dstillman Zotero Team
    You are getting a strange error, though:
    [JavaScript Error: "TypeError: obj is undefined" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 955}]
    Check your database integrity from the Advanced → Files and Folders pane of the Zotero preferences.
  • JULIANA_SUBTIL
    stops responding
  • JULIANA_SUBTIL
    and it's updated...
  • JULIANA_SUBTIL
    no errors were found in the database, any other suggestions?
  • dstillman Zotero Team
    Please take the time to provide a proper report, or we can't help you:

    https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce

    In particular I have no idea what you mean by "add new papers by cut&paste from windows explorer".

    If you're getting temporary freezes during normal usage, try closing the tag selector in the bottom left of Zotero, particularly if you're using a touchscreen PC (for which there's currently an issue that can cause extreme slowdowns in larger libraries).

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