Stops working

JULIANA_SUBTIL · January 20, 2015

Report: 1270351754
Zotero stops working all the time!!
When trying to add new papers by cut&paste from windows explorer, deleting files from trash, etc. Basically when trying to do anything...

dstillman · January 20, 2015

You'll have to be more specific — it's not clear what you mean by "stops working".

Also upgrade to the latest version, currently 4.0.25.2.

dstillman · January 20, 2015

You are getting a strange error, though:

[JavaScript Error: "TypeError: obj is undefined" {file: "chrome://zotero/content/xpcom/itemTreeView.js" line: 955}]

Check your database integrity from the Advanced → Files and Folders pane of the Zotero preferences.

JULIANA_SUBTIL · January 20, 2015

stops responding

JULIANA_SUBTIL · January 20, 2015

and it's updated...

JULIANA_SUBTIL · January 20, 2015

no errors were found in the database, any other suggestions?

dstillman · January 20, 2015

Please take the time to provide a proper report, or we can't help you:

https://www.zotero.org/support/reporting_problems#provide_steps_to_reproduce

In particular I have no idea what you mean by "add new papers by cut&paste from windows explorer".

If you're getting temporary freezes during normal usage, try closing the tag selector in the bottom left of Zotero, particularly if you're using a touchscreen PC (for which there's currently an issue that can cause extreme slowdowns in larger libraries).