The Zotero sync server did not accept your username and password. Please check that you have entere

referencejunkie
Hi,

I have tried to sync for my first time but I keep getting the msg:

'The Zotero sync server did not accept your username and password.

Please check that you have entered your zotero.org login information correctly in the Zotero sync preferences.'

I have the correct username/password as i am signed into my account.


Any help would be greatly appreciated.

Darren.
  • dstillman
    The message generally means what it says. Completely clear and then re-enter your username and password in the Sync pane of the Zotero preferences.
  • referencejunkie
    Hi Dan,

    It is still not working. Plus, I have downloaded Zotero for my computer on campus and I can not log into my account with the credentials I have.

    Could it be anything else?


    Darren
  • dstillman
    It looks like you have an active sync now.
  • referencejunkie
    Yeah thanks for the reply.
  • asia-vu
    The same problem for me.
    I have downloaded a standalone version on my Mac, plus a Firefox plugin. None accepts my password.

    Thanks a lot in advance.
  • adamsmith
    start with this:
    The message generally means what it says. Completely clear and then re-enter your username and password in the Sync pane of the Zotero preferences.
    note that you need to use your username, not your e-mail, for login. If you're 100% sure you've entered everything correctly, you can try changing your password, especially if it contains unusual characters.
  • dstillman
    note that you need to use your username, not your e-mail, for login
    (You can actually use either, despite what it says in the dialog.)
  • aurimas
    Is this a recent change? I recall an issue with someone trying to use the email address to sync a couple months ago.
  • dstillman
    Using a non-primary email address probably doesn't work — might have been that.
  • cokuda
    Thanks, Dan. I needed to input my email and not the username.
  • Asp
    Same proble here. It is definitely not because of mistyped username /password. Entering the email address instead of the username works.
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