Zotero crashes - Yosemite

sophievonbergen
The Zotero application on my Yosemite OS mid-2010 MacBook crashes within seconds every time I open it. I have deleted and re-downloaded the application multiple times, however, the application continues to crash. Are there any solutions? Thank you.
  • DWL-SDCA
    Please give more details about "crashes". Do you mean that Yosemite actually crashes with error messages and a required restart? I'm guessing that you are using Zotero standalone. Could it be that he program is simply taking a _really_ long time to open? Look at the troubleshooting pages in the documentation. Pay particular attention to the section on reporting problems. You have not yet provided sufficient details for the experts to be of much help.
  • sophievonbergen
    Zotero standalone crashes when I attempt to open it -- I see my library for a few moments, my cursor indicates it is loading, and then the application crashes and I receive an error message. I have looked at the troubleshooting pages and have not been able to find similar issues. The following is part of the error message I receive -- hopefully this will help to understand what happens. Thank you very much.

    Process: zotero-bin [2801]
    Path: /Applications/Zotero.app/Contents/MacOS/zotero-bin
    Identifier: org.zotero.zotero
    Version: 4.0.23 (4.0.999)
    Code Type: X86-64 (Native)
    Parent Process: bash [2795]
    Responsible: bash [2795]
    User ID: 501

    Date/Time: 2014-12-23 12:12:31.198 -0800
    OS Version: Mac OS X 10.10.1 (14B25)
    Report Version: 11
    Anonymous UUID: 5818F9E6-EA89-B3B2-E50A-DCCF9599C68D

    Sleep/Wake UUID: D91D29E1-BB41-4A80-AC75-2BAC1605679B

    Time Awake Since Boot: 39000 seconds
    Time Since Wake: 300 seconds

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

    ...
    VM Region Summary:
    ReadOnly portion of Libraries: Total=286.0M resident=93.5M(33%) swapped_out_or_unallocated=192.5M(67%)
    Writable regions: Total=129.8M written=50.1M(39%) resident=60.1M(46%) swapped_out=3720K(3%) unallocated=69.7M(54%)

    REGION TYPE VIRTUAL
    =========== =======
    Activity Tracing 2048K
    CG backing stores 3476K
    CG image 12K
    CG raster data 56K
    CG shared images 240K
    CoreImage 8K
    CoreServices 1032K
    CoreUI image data 52K
    Dispatch continuations 4096K
    Image IO 64K
    Kernel Alloc Once 8K
    MALLOC 10.3M
    MALLOC (admin) 32K
    Memory Tag 242 12K
    Memory Tag 251 8K
    OpenCL 16K
    STACK GUARD 56.1M
    Stack 24.9M
    VM_ALLOCATE 82.0M
    __DATA 28.1M
    __IMAGE 528K
    __LINKEDIT 72.1M
    __TEXT 214.0M
    __UNICODE 544K
    mapped file 419.0M
    shared memory 4K
    =========== =======
    TOTAL 918.5M
  • aurimas
    Try restarting your computer. Try re-installing Zotero Standalone from zotero.org (your data remains untouched, but you should still make backups). Try using Zotero in Firefox (sharing the same data directory when it asks on first run).
  • sophievonbergen
    edited December 27, 2014
    My standalone still crashes when I open it. This has been a problem since I updated my operating system to Yosemite. I have restarted my computer and deleted then redownloaded the standalone about a dozen times. I will try to just use Firefox. Thank you!

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