cannot insert citation

mtai33
I am using Mac OSX 10.9.5, Firefox 32.0.2 and Zotero 4.0.23.1, NeoOffice 3.4.1 patch 7. Recently I started getting a message saying the Openoffice.org is not communicating with Zotero, and to ensure that Zotero or Standalone is open. What should I do?
  • mtai33
    Citation insertion used to work fine but at some point it worked only when I opened both Zotero Firefox and Zotero Standalone. I recently deleted Zotero Standalone, and now I can no longer insert citations.
  • adamsmith
    start by re-installing the word processor integration from the Cite Tab of the Zotero preferences.
  • mtai33
    Many thanks, adamsmith. Citation insertion works fine now after re-installing WP integration from Cite Tab. This forum is a big help. I can't imagine what users would do without it.
  • rschellenberg
    I'm having the same problem (with Word plugin). But the Cite tab (in Zotero Standalone) does not show the reinstall option, only "Use classic dialogue." Any idea why this is missing?
  • adamsmith
    that shouldn't be possible in standalone. Could you provide an error report after opening that tab in the preferences?
    https://www.zotero.org/support/reporting_bugs#provide_a_report_id
  • rschellenberg
    Report ID: 1674922009

    1415133553958 addons.update-checker WARN Update manifest for zoteroOpenOfficeIntegration@zotero.org did not contain an updates property
    1415133553966 addons.update-checker WARN Update manifest for zoteroMacWordIntegration@zotero.org did not contain an updates property
    [JavaScript Error: "NS_ERROR_UNEXPECTED: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [mozIStoragePendingStatement.cancel]" {file: "file:///Applications/Zotero.app/Contents/Resources/components/zotero-autocomplete.js" line: 330}]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
    [JavaScript Error: "Zotero could not load the component required to communicate with your word processor. Please ensure that the appropriate extension is installed and try again."]
  • Simon
    Zotero LibreOffice Integration is disabled. Go to Tools->Add-ons and re-enable Zotero LibreOffice Integration.
  • rschellenberg
    Thanks. After a little sleuthing I realized I had inadvertently opened Zotero in safe mode, and thus disabled all add-ons.
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