ID: 570347760 Chrome connector and standalone unable to save pages

CKVienna
Chrome connector has stopped sending info to standalone, even though it says that standalone is available and the latter is open. I noticed this error message came up and I'm assuming that has something to do with it:
[JavaScript Error: "Cannot read property '1' of null" {file: "eval at <anonymous> (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/inject/translate_inject.js:50:9), <anonymous>" line: 104}]

This is really delaying my research and very frustrating. Please help!!

P.S.: I've been scanning the forums for solutions and have found none. I have the most up-to-date versions of Chrome, connector, and standalone and I have already tried resetting and updating the translators.
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  • adamsmith
    one post per issue please:
    https://forums.zotero.org/discussion/41618/id-570347760-chrome-connector-and-standalone-unable-to-save-pages/#Item_1
    https://forums.zotero.org/discussion/41619/id-570347760-chrome-connector-and-standalone-unable-to-save-pages/#Item_0

    The categories don't matter that much and if need be you can change them by editing your post.
  • CKVienna
    OK, sorry. I don't know what category that would be, as I'm not sure if it's a translator or standalone issue. Do you call the chrome connector a plugin? I think not, but I didn't see one for extensions...
  • dstillman
    Can you provide a Debug ID (different from Report ID) from Chrome for a save attempt?
  • CKVienna
    D1096236967
  • dstillman
    That's from Zotero, not from Chrome.
  • CKVienna
    Sorry: D1851818222
    (4)(+0000000): Translate: Parsing code for LexisNexis

    (3)(+0000003): Translate: Beginning translation with LexisNexis

    (3)(+0000005): HTTP POST &followlinks=false&tocLoad=results%2FpubtreeWaitMsg.do&listview=results%2Flistview%2Flistview.do&docview=results%2Fdocview%2Fdocview.do&searchurl=search%2FfocusSearch.do&treeMax=true&treeMod=true&treeWidth=0&pubTreeWidth=23%25&sortId=DATE%2CA%2CH&risbId=21_T20828749229&cisbId=22_T20828749222&pubTreeMax=false&exit=&startDocNo=1&docNo=6&selRCDomainId=4&formatStr=GNBFI&csi=10903&offset=0&exitFormKey=28_T20828749252&ftdividerload=&selTocNodeId=&nextOrPrevious=&curDocLni=572T-NRF1-DY93-M0HM&tocCsiForSeqBrws=null&uri=&viewOptionChanged=false&prevFormat=GNBFI&prevAction=null&sId=646069776&legVerSupported=false&risb=21_T20828749229&resultsRisbId=21_T20828749229&cisb=22_T20828749222&nodeDisplayName=&unCheckedNodes=&checkedNodes=&grayedNodes=&pisb=&docsInCategory=0&resultsUrlKey=29_T20828749223&formBeanKey=29_T20828749223&backToBrowseKey=&formatType=DOC&minMaxURI=%2Fuk%2Fnexis%2Fresults%2Fdocview%2Fdocview.do%3FdocumentReturnKey%3D28_T20828749252%26pubTreeMax%3Dtrue%26selVBOptn%3DvbOpt_&docviewAccessed=true&showViewTag... (2519 chars) to https://www.lexisnexis.com/uk/nexis/results/listview/delPrep.do?cisb=22_T20828749222&risb=21_T20828749229&mode=delivery_refworks

    (3)(+0000008): HTTP POST {} to http://127.0.0.1:23119/connector/getSelectedCollection

    (3)(+0000006): Connector: Method getSelectedCollection succeeded

    (2)(+0002855): Translate: Translation using LexisNexis failed:
    string => TypeError: Cannot read property '1' of null
    stack => TypeError: Cannot read property '1' of null
    at eval (eval at <anonymous> (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/inject/translate_inject.js:50:9), <anonymous>:104:124)
    at chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/zotero/utilities_translate.js:349:4
    at _stateChange (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/http.js:170:7)
    at XMLHttpRequest.xmlhttp.onreadystatechange (chrome-extension://ekhagklcjbdpajgpjgmbionohlpdbjgc/http.js:124:5)
    url => https://www.lexisnexis.com/uk/nexis/frame.do?tokenKey=rsh-20.576352.1693959791&target=results_listview_resultsNav&returnToKey=20_T20828749253&parent=docview&rand=1414518746570&reloadEntirePage=true
    downloadAssociatedFiles => true
    automaticSnapshots => true

    (5)(+0000002): Translate: Running handler 0 for done

    (3)(+0005442): HTTP POST (4)(+0000000): Translate: Parsing code for LexisNexis

    (3)(+0000003): Translate: Beginning translation with LexisNexis

    (3)(+0000005): HTTP POST &followlinks=false&tocLoad=results%2FpubtreeWaitMsg.do&listview=results%2Flistview%2Flistview.do&docview=results%2Fdocview%2Fdocview.do&searchurl=search%2FfocusSearch.do&treeMax=true&treeMod=true&treeWidth=0&pubTreeWidth=23%25&sortId=DATE%2CA%2CH&risbId=21_T20828749229&cisbId=22_T20828749222&pubTreeMax=false&exit=&startDocNo=1&docNo=6&selRCDomainId=4&formatStr=GNBFI&csi=10903&offset=0&exitFormKey=28_T20828749252&ftdividerload=&selTocNodeId=&nextOrPrevious=&curDocLni=572T-NRF1-DY93-M0HM&tocCsiForSeqBrws=null&uri=&viewOptionChanged=false&prevFormat=GNBFI&prevAction=null&sId=646069776&legVerSupported=false&risb=21_T20828749229&resultsRisbId=21_T20828749229&cisb=22_T20828749222&nodeDisplayName=&unCheckedNodes=&checkedNodes=&grayedNodes=&pisb=&docsInCategory=0&resultsUrlKey=29_T20828749223&formBeanKey=29_T20828749223&backToBrowseKey=&formatType=DOC&minMaxURI=%2Fuk%2Fnexis... (2401 chars) to http://www.zotero.org/repo/report?debug=1
  • aurimas
    Someone with LexisNexis access (zuphilip?) will have to take a look at this, but the error is effectively LexisNexis.js:104:124 "Cannot read property '1' of null", i.e. var disb = /<input type="hidden" name="disb" value="([^"]+)">/.exec(text);disb is null
  • adamsmith
    CKVienna - could you try whether a simpler site still works? How about
    http://www.worldcat.org/title/wealth-of-nations-vol-1/oclc/59231630&referer=brief_results
    for example?
  • CKVienna
    It does manage to save a citation, but it also does not take a snapshot, even though I've set it to do so. Also, the snapshot option doesn't come up under attachments anymore. It's weird because it was working earlier today, including on LexisNexis, and then suddenly stopped.
  • adamsmith
    we wouldn't expect a Snapshot on Worldcat, so that's working fine. So this is a Lexis/Nexis specific issue.

    If you don't mind, please run us through what you're trying to save exactly. LN doesn't have permalinks, so we need to know which search terms and which databases/publications.
  • aurimas
    WorldCat translator doesn't save snapshots, since there's no real content hosted on WorldCat. You can check something like http://elifesciences.org/content/3/e02862 to verify that snapshots are working.
  • zuphilip
    I just checked a random page in LexisNexis (or is it now just Nexis?) and it seems to work in firefox, the snapshot as well. But (Lexis)Nexis does have permalinks.
  • CKVienna
    The search terms were (this is using "power search"): HLEAD(Hamas) and HLEAD(attack!) or HLEAD(bomb!) or HLEAD(gun!) or HLEAD(shoot!) or HLEAD(rocket) or HLEAD(mortar) or HLEAD(kidnap!) or HLEAD(abduct!) or HLEAD(hostage)

    Custom date range 17/11/2012 to 31/12/2012

    I use a custom batch of sources including Israeli, British, and American English-language newspapers and newswire organizations including AFP, AP, DFP, and Reuters, so I won't be able to reproduce exactly the results for you. But it doesn't work on any of them, so just using all English language news ought to do the trick (though it will return more results than mine). Hope this helps.
  • CKVienna
    It might also make a difference that this is Nexis UK
  • zuphilip
    This works for me in firefox, e.g. http://www.lexisnexis.com/uk/nexis/docview/getDocForCuiReq?lni=57DG-11D1-JDKD-P3Y0&csi=8399&oc=00240&perma=true Is that working for you with chrome connector too?

    Moreover, please try also aurimasv url http://elifesciences.org/content/3/e02862 to verify that snapshots are working.
  • CKVienna
    Yes! That works. It worked yesterday, too, then stopped working. LN seems to be finicky or unreliable. Is that possible? Anyway, the snapshot worked there as well. I don't know what the problem was, but here's hoping it's OK now. Thanks for your input!
  • adamsmith
    LN might be problematic if you work in multiple tabs?
  • CKVienna
    Hmm, OK. I do tend to end up with more than one tab open. I'll keep an eye out.
  • adamsmith
    multiple LN tabs, that is. Multiple tabs in the browser are not an issue, obviously.
  • CKVienna
    Multiple LN tabs? I don't even know what that could mean except for having LN open in more than one browser tab. I'm not aware that LN has its own tabs... not so "obvious," I don't think. Most of us naturally have no idea how Zotero really works, so how would we know whether browser tabs can affect it?
  • aurimas
    having LN open in more than one browser tab
    exactly this.
    Most of us naturally have no idea how Zotero really works, so how would we know whether browser tabs can affect it?
    Fair enough, but it's not really affecting only Zotero. E.g. for some sites (not necessarily LN), if you have two tabs with search results open, only the search results you retrieved last will work properly. Those sites usually keep track of your last action on the server and the next action you perform depends entirely on your previous action. So opening a new tab tab, doing something there, then coming back to the old tab and trying to follow links can sometimes lead to weird results.
  • CKVienna
    OK, that makes sense. Turns out I knew what you were saying after all. I'll keep an eye out for that, but I don't think I was doing more than one search at a time at that time. I'll come back to this if it happens again. I'll be on that project again on Monday or Tuesday.
  • CKVienna
    New error ID: 2019426799. I'm not sure the report is related to the problem. I'm having a problem I also had last time: It's saving the snapshot, but when I double-click it to open it, chrome just says "webpage not found" (it is surfing to a location on my hard drive, but it seems nothing's there). The snapshots are not much use if they're not really being saved or if they're unopenable...
  • CKVienna
    This is the ID from connector, btw: 2086941311
  • adamsmith
    I'd assume all of these are site specific, so please always provide a URL.
  • CKVienna
    This is lexisnexis.com (/uk) (varying precise URLs that are temporary). Currently, I'm filling out all the information manually, downloading the webpage manually, and then creating a link to the file. Much slower that way. Oddly, when I tried to "attach stored copy of file" it also didn't work. Only a link to the file worked. In any case, the "snapshot" function attaches a file that cannot be opened or is blank.
  • zuphilip
    ( LexisNexis has a permalink function: http://wiki.lexisnexis.com/academic/index.php?title=Permalink_Icon )
  • aurimas
    when I tried to "attach stored copy of file" it also didn't work
    That would indicate something odd happening with your system. Are you working in a group library or personal library? Could you submit a debug log for an attempt to attach stored copy of file that fails? This is likely the underlying issue that will need to be resolved first.
  • CKVienna
    Hi,

    zuphilip: The version my university uses appears not to be the "Academic" one, which may only be available in the US. The permalink icon does not exist.

    For aurimas: D1019481542

    Thanks
  • CKVienna
    Oh, and here I have to show my ignorance again: What do you mean by group and personal libraries? I am the only one who uses Zotero and it's all on one account. Does that answer the question?

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