ID: 570347760 Chrome connector and standalone unable to save pages

zuphilip · November 10, 2014

Aurimas' question is: In which collection in zotero are you working? Do you work in any groups in zotero? (cf. picture)

CKVienna · November 11, 2014

No, it's all under "My Library". And I correct my above statement: The permalinks usually aren't available, but they are on some documents, for some unknown reason.

aurimas · November 13, 2014

For aurimas: D1019481542

Could you describe the file you were importing? The debug log seems to indicate an HTML file with no content (?) The attachment _should_ be visible in Zotero though as "Nexis®: Document". Can you open the file from the original location on your disk and verify that it looks right in a browser?

CKVienna · November 17, 2014

Whenever Zotero downloads a file (webpage) as a snapshot or saves a copy of a previously downloaded file, it saves it as Nexis Document--but it's blank (even though the webpage was not, nor was the manually downloaded version of the webpage, which is still functional. Oddly, if I save the html file as a complete webpage and attempt to store a copy of that webpage, which I know is fully functional, it also comes up blank when I try to view it through Zotero. The only thing that works is manually saving the webpage and then linking it to the entry in Zotero. That works fine, but is obviously much slower (I also have to name each file individually). So the problem seems to be that whenever Zotero has to save or copy a file, it copies a blank one.

adamsmith · November 17, 2014

I can replicate broken Snapshots on lnacademic, FWIW.

CKVienna · November 18, 2014

OK. So... it's a Zotero problem? What's the next step?

adamsmith · November 18, 2014

Someone needs to fix it. That's unfortunately quite complicated because a) LexisNexis is a site that's incredibly difficult to work with, probably the single hardest one that we (try to) support
b) To make things worse, it looks different for people in different places--zuphilip who has done most of the work has access via the European version, aurimas and I via the US version, I'm not sure if there's a separate UK version--you see the problem.

So it'll unfortunately take some time until we get this sorted out--sorry.

CKVienna · November 24, 2014

It's all good. I know (assume) you all do it with no pay, so cheers for that. I've gotten used to saving the webpages manually. BTW, the connector sometimes doesn't transmit any info at, so you sometimes have to do everything manually. The UK version is called "UK Nexis" and has a "UK" in its URL (they also have an office in London--I walked by it one day). Not sure if that makes a significant difference, but it might. In any case, thanks for your help!