Database Upgrade Error
I am unable to run zotero in firefox. Restarting my computer has no effect.
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Database upgrade error
[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageConnection.rollbackTransaction]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: Zotero.DBConnection.prototype.rollbackTransaction :: line 538" data: no] [ERROR: cannot rollback - no transaction is active]
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I have tried to run the Database Repair Tool https://www.zotero.org/utils/dbfix/; however I keep getting this error:
"An internal server error occurred. Please try again later."
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Database upgrade error
[Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [mozIStorageConnection.rollbackTransaction]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: Zotero.DBConnection.prototype.rollbackTransaction :: line 538" data: no] [ERROR: cannot rollback - no transaction is active]
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I have tried to run the Database Repair Tool https://www.zotero.org/utils/dbfix/; however I keep getting this error:
"An internal server error occurred. Please try again later."
Firefox 31.0
Zotero 4.0.22
I am feeling hamstrung by my inability to access my zotero database with the firefox addon. Do you have any suggestions?
Cathy
You might also see if temporarily disabling auto-sync in the Sync pane of the Zotero preferences makes a difference. (If it does, we'll debug it further.)
I was able to open zotero once I disabled auto-sync. I've turned on debugging; hopefully that helps!
Cathy
There aren't actually any Zotero errors in that Report ID — we'd really need a Debug ID (which is different) that covers the relevant action, but the feasibility of that depends on what you actually mean here. If you mean the restart error in the middle pane, we'd need a Debug ID for the action preceding it and the action that triggered it. If you can reproduce this reliably enough, you can leave debug output logging enabled and the Zotero preferences window open and submit the output as soon as the error occurs.