Error report 1738841379

Let me try to think what happened here. I've been using zotero quite a lot in the last few days.

The first thing I was noticing last night was a sync conflict on zotpad, I chose the ipad version and then would get error messages, I presume because my internet upload speed is so bad it was having connection issues, so I ignored it, read the help file and thought I'd try when on a different connection. This may or may not be related.

Today I opened zotero standalone and it reported an error and asked to reset. I reset the entire computer and when re-opened it, all my libraries had gone, they are back now it has re-synced, but without attachments so far, it is still syncing.

I also used mozilla for the first time in months yesterday - I'm fairly sure this is related, as it asked me to reset cookies etc etc. A folder appeared on my desktop called -old firefox. While looking for the attachments that were missing in zotero, finder (mac) found them in the old -firefox directly.

Should I attempt to copy them back into the correct folder, or see if the sync will do the job. My internet connection is seriously slow, I suspect it will take days of using up my bandwith to download all the ebooks.

Many thanks.
  • I also seem to be having problems downloading anything onto zotpad:

    Download failed
    WebDAV request to http://webdav.cloudme.com etc returned HTTP/1.1 404 Not Found
  • I also used mozilla for the first time in months yesterday - I'm fairly sure this is related, as it asked me to reset cookies etc etc. A folder appeared on my desktop called -old firefox.
    yes, that's what caused this.
    Use the zotero folder in the old profile like a backup:
    https://www.zotero.org/support/zotero_data#restoring_your_zotero_library_from_a_backup1
  • Many thanks Adam,

    As it happens, I went to a high speed internet location and synced my library, which should work just as well right? And if everything is synced I can fairly safely delete the old firefox profile (presuming I have a back up of my own)?

    Everything seems to be perfect, including Zotpad which is downloading pdf's fine, although I needed to increase the cache, it was full. Which was probably a coincidence.
  • I'd keep the old profile around --can be on an external disk--for a while in case, e.g. an attachment hadn't synced to the server yet when the Firefox reset happened. But otherwise yes, just syncing will do.
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