Cannot Install Firefox Extension (either full or for stand-alone)

Cosmosis · July 19, 2014

I'm in the process of reverting back to Firefox from Chrome on my Windows machine (running Windows 7) and cannot seem to install the Firefox extension in Firefox 30. If I try searching for it in the Add-Ons area, it does not show up. If I try installing it from the Zotero homepage, it downloads then crashes, stating, "Add-on could not be downloaded because of a connection failure at zotero.org."

Is this a known problem? Has the extension been taken down for some reason?

dstillman · July 19, 2014

Zotero hasn't been available on the Mozilla add-ons site for years.

Add-on could not be downloaded because of a connection failure at zotero.org.

If you go to https://www.zotero.org/ and click on the padlock to the left of the address bar, does it say "Verified by: GeoTrust, Inc." in the popup?

Cosmosis · July 19, 2014

Thanks, Dan! After your reply, I realized the problem might be my security software's default browser protection. Sure enough, once I turned it off, the Firefox extension installed correctly.

Thanks again!