Citations corrupted and other issues: Error report ID 977223379

velovite
Today I started getting the citation corruption errors frequently. As soon as I fix one, another appears. It started when I tried to edit a citation. Initially when I tried to edit a citation Zotero would tell me the cursor would need to be in a citaion, even though it was. So I then deleted the citation and tried to re-insert it. This citation refused to update and I would briefly get a {citation} in the footnote field, and it would dissappear moments later entirely. I tried refreshing the citations, and this led to a number of other citations appearing as corrupt. As soon as I corrected one or two, I get the following error:

"Zotero experienced an error updating your document.

The operation couldn't be completed. (OSStatus error -1708.) @[selectField:field.m:322]'The operation couldn't be completed. (OSStatus error -1708.) @[selectField:field.m:322]' when calling method: [zoteroIntegrationField::select]"

I had recently moved a large section of text. Thinking this would be the issue I accepted all changes in that section of the document, but it did not solve it. I also tried toggling the field codes.

I'm using Word for Mac 2011, non-stand alone Zotero. ANy help would be appreciated.
  • dstillman
    You're probably missing the citation that's actually corrupted. See Debugging Broken Documents.
  • dstillman
    (Alternatively, if you don't mind sending the document to support@zotero.org, we can take a look at it for you.)
  • velovite
    Hi Dan,
    Thanks for the quick response. As there are 800+ citations its likely I am missing the citation!
    I'll email the document right away assuming you have a way of figuring it out!
  • dstillman
    We'll take a look, but I'd recommend trying the debugging steps in the meantime — given the size of the document, it may be easier for you to find the problem that way with the associated database than for us to find a problem in the document.
  • velovite
    edited July 15, 2014
    When I resumed this morning this error was no longer occuring"
    "Zotero experienced an error updating your document.

    The operation couldn't be completed. (OSStatus error -1708.) @[selectField:field.m:322]'The operation couldn't be completed. (OSStatus error -1708.) @[selectField:field.m:322]' when calling method: [zoteroIntegrationField::select]"

    I have not changed anything. Zotero would not recognise citations until I (re)set document preferences. But now I get this error when I try to update, I've tried various citations:
    "Zotero experienced an error updating your document.

    this.registry.citationreg.citationById[c[0]] is undefined"
  • dstillman
    Yes, you'll need to try the debugging steps.
  • velovite
    I forgot to mention about the debugging:

    1. Accepted changes and turned track changes off
    2. I don't have any citations in captions.
    3. Copied and pasted into new doc. Still gave errors.
    4/5. Created new doc and tried new style. Still gave errors.
    6. No biblio.
    7. Already done.
    8/9: in process now.
Sign In or Register to comment.