Citations corrupted and other issues: Error report ID 977223379

velovite

Today I started getting the citation corruption errors frequently. As soon as I fix one, another appears. It started when I tried to edit a citation. Initially when I tried to edit a citation Zotero would tell me the cursor would need to be in a citaion, even though it was. So I then deleted the citation and tried to re-insert it. This citation refused to update and I would briefly get a {citation} in the footnote field, and it would dissappear moments later entirely. I tried refreshing the citations, and this led to a number of other citations appearing as corrupt. As soon as I corrected one or two, I get the following error:

"Zotero experienced an error updating your document.

The operation couldn't be completed. (OSStatus error -1708.) @[selectField:field.m:322]'The operation couldn't be completed. (OSStatus error -1708.) @[selectField:field.m:322]' when calling method: [zoteroIntegrationField::select]"

I had recently moved a large section of text. Thinking this would be the issue I accepted all changes in that section of the document, but it did not solve it. I also tried toggling the field codes.

I'm using Word for Mac 2011, non-stand alone Zotero. ANy help would be appreciated.

dstillman

You're probably missing the citation that's actually corrupted. See Debugging Broken Documents.

dstillman

(Alternatively, if you don't mind sending the document to support@zotero.org, we can take a look at it for you.)

velovite

Hi Dan,
Thanks for the quick response. As there are 800+ citations its likely I am missing the citation!
I'll email the document right away assuming you have a way of figuring it out!

dstillman

We'll take a look, but I'd recommend trying the debugging steps in the meantime — given the size of the document, it may be easier for you to find the problem that way with the associated database than for us to find a problem in the document.

velovite

When I resumed this morning this error was no longer occuring"
"Zotero experienced an error updating your document.

The operation couldn't be completed. (OSStatus error -1708.) @[selectField:field.m:322]'The operation couldn't be completed. (OSStatus error -1708.) @[selectField:field.m:322]' when calling method: [zoteroIntegrationField::select]"

I have not changed anything. Zotero would not recognise citations until I (re)set document preferences. But now I get this error when I try to update, I've tried various citations:
"Zotero experienced an error updating your document.

this.registry.citationreg.citationById[c[0]] is undefined"

dstillman

Yes, you'll need to try the debugging steps.

velovite

I forgot to mention about the debugging:

1. Accepted changes and turned track changes off
2. I don't have any citations in captions.
3. Copied and pasted into new doc. Still gave errors.
4/5. Created new doc and tried new style. Still gave errors.
6. No biblio.
7. Already done.
8/9: in process now.