cannot copy/cut and paste into zotero

Shayna223
When manually creating/editing Zotero entries in Zotero Standalone, Cut/Copy and Paste does not work at all-not for fields, notes, etc. this is especially annoying for long titles and URLs I am updated to the latest version of Zotero, and use a plugin from Chrome.
  • adamsmith
    have you tried using keyboard shortcuts (ctrl+v etc.)?
  • Shayna223
    Yes. When I right click paste, it is available as an option, but no text pastes.
  • dstillman
    That wasn't adamsmith's question. If you use a keyboard shortcut, does it work?
  • dstillman
    Also, what OS is this?
  • Shayna223
    Sorry, misstyped. Keyboard shortcuts do not work either. Using Windows 8.1
  • dstillman
    edited April 29, 2014
    Both right-click -> Paste and Ctrl-V work for me on Windows 7.

    Where are you copying from? Have you tried copying from another Zotero field, as opposed to an external program?
  • Shayna223
    edited April 29, 2014
    Various sources, including url box, general website text, etc. I have even tried copying and pasting the text into a blank word document to remove formatting.

    The only thing that seems to work is to paste it into word or gmail, then a Zotero Note, and then into a Zotero field such as url, etc.
  • dstillman
    But again, you didn't answer my question — does it work copying from one Zotero field to another?
  • Shayna223
    Yes.
  • dstillman
    Are you running any sort of unusual software on your system? Have you tried temporarily disabling security software? I don't believe anyone has ever reported this, so it's likely something specific to your system.

    Do you have the latest version of Zotero (currently 4.0.20)?

    If you have Firefox installed, have you tried Zotero for Firefox with Standalone closed?
  • dstillman
    So it sounds like it's an issue with rich text on the clipboard (though I'm surprised about the address bar, since that should be plain text — from what browser?). If you paste first into a plain-text editor (does Notepad still exist?) and then copy from there I suspect that would also work. Word, website text, etc., would all be rich text.
  • dstillman
    Also, I doubt there's an error for this, but if possible provide a Report ID after trying to paste.
  • Shayna223
    I am using Chrome, and am not running any unusual software. Using webroot for my security software.

    Report Error is: 118994117

    [JavaScript Error: "TypeError: this._editor is undefined" {file: "chrome://zotero/content/bindings/styled-textbox.xml" line: 200}]
  • dstillman
    Have you tried disabling your security software?
  • Shayna223
    That seems to have done the trick, and I can now copy and paste. Is there any way to fix this without disabling the security software each time? I use webroot.

    -Say
  • Shayna223
    edited April 29, 2014
    Added Zotero application as a manual exception under Identity Protection settings in Webroot, and problem seems to be solved for now...
  • dstillman
    OK, thanks for the info. I've added this to the Incompatible Applications section.

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