error installing microsoft word plugin

dylan_k
the report ID for this is 827411323

When I tried to install the plugin for Microsoft Word (2013 SP1) for Windows 8.1, using Zotero standalone, nothing happened.
  • adamsmith
    you tried from the cite tab of the Zotero preferences? And tried again after restarting the computer to be sure?
  • dylan_k
    Restarting seems to have fixed it. Thanks!
  • camilomonteiro
    Hello everybody, my name is Camilo and I'm from Brazil. I am experiencing problems with Zotero 8.1 for Windows and Word 2013. Guide does not appear to citation with Zotero. Could anyone help me?
  • adamsmith
    feel free to write in Portuguese if that's easier for you (though we'll keep replying in English). What exactly isn't working? You don't see the Zotero add-on in Word? Have you checked in the add-ins tab? Have you made sure it's installed in Zotero? Re-installed from the Cite tab of the Zotero preferences?
  • camilomonteiro
    Olá Adam. Exatamente. Não vejo o Zotero instalado no word. Nem aparece a opção para salvar a citação quando navego na web.
  • adamsmith
    Do you have Zotero for Firefox or Zotero Standalone installed? If the latter, which browser would you like to use?
  • camilomonteiro
    Eu utilizo o o Standalone para o Chrome.
  • adamsmith
    OK, so let's fix the import part first: Have you installed the Chrome Extension for Zotero? https://chrome.google.com/webstore/detail/zotero-connector/ekhagklcjbdpajgpjgmbionohlpdbjgc?hl=en

    If so, do you see a URL bar icon on the right of the URL bar, e.g. on this page:
    http://www.worldcat.org/title/wealth-of-nations-books-i-iii/oclc/8424650&referer=brief_results
  • camilomonteiro
    Sim. A extensão do Chrome está instalada. E também consigo visualizar o ícone na barra de navegação, como exemplificado na página (ex.: "Save to Zotero").
  • adamsmith
    great, so that part is working. For pages without that icon, use right-click --> Save as Zotero Snapshots.
    PDFs are a bit clumsier on Chrome, you need to just drag the entire URL to Zotero (or save the PDF and drag it to Zotero). But all of that seems to work as intended.

    Moving on to the Word add-on. First, close Word, go to the "Cite" tab of the Zotero preferences and click on "Re-install Word add-on" (the terms will be in Portuguese, but should be easy to recognize).

    Then go to Word and see if you can find the "Add-ins" tab. The Zotero plugin icons should be there.
  • camilomonteiro
    Algumas páginas com arquivo em PDF realmente não aparecem o ícone na barra. Também não há a opção "Salvar como Zotero Snapshots". A única opção que funcionou foi arrastar a URL para o Zotero, no entanto as informações do artigo não foram salvas de forma organizada (como no funcionamento normal). Passando para o "passo 2" fiz a reinstalação seguindo Ferramentas>Preferencias>Citar>Reinstall Microsoft Word Add-in, mas nesse caso não apareceu a instalação do ícone.
  • adamsmith
    edited April 28, 2014
    A única opção que funcionou foi arrastar a URL para o Zotero, no entanto as informações do artigo não foram salvas de forma organizada (como no funcionamento normal)
    yes, that's normal. Ideally, you'd import the item from the page that links to the PDF, which will often include the PDF. If you just import the PDF, run retrieve pdf metadata: https://www.zotero.org/support/retrieve_pdf_metadata
  • adamsmith
    For the Word add-on, you will need to follow the instructions here:
    https://www.zotero.org/support/word_processor_plugin_troubleshooting#toolbar_does_not_appear_in_word_for_windows_or_is_incompatible
    to manually locate the Word Startup folder and place Zotero.dot into it.
    The instructions for manual install are quite detailed, you'll need to read&follow them closely, but this will almost definitely work when done properly.
  • camilomonteiro
    A instalação manual está configurada para o Firefox, devo seguir as mesmas indicações, para o Chrome?
  • adamsmith
    no, Chrome has nothing to do with the Word add-on.
    Just replace "Firefox" with "Zotero" in those instructions. You can skip step 1. I've clarified this a bit on that page.
  • camilomonteiro
    UFA!!!! Agradeço demais Adam. A guia "Suplementos" apareceu no Word, após seguir os passos do último link. O problema que persiste é quanto ao salvamento das referências na barra de navegação (inexistência do ícone).
  • adamsmith
    excellent. glad we got that worked out.
    The URL bar icon will only appear on supported pages as I say above. As I say, for non-supported webpages use right-click --> Save as Zotero Snapshot, for PDF, drag the URL to Zotero and then use right-click --> retrieve metadata for PDF.
  • camilomonteiro
    Obrigado!
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