problem syncing
HI,
zotero is not correctly syncing on one of my computers.
The green arrow spins indefintly. Their is no pregress bar. Their is no error message. Uploading or downlowding are erratic. Sometimes it works, sometimes not. It hasn't sync for 6 days now.
Can somebody help me?
Here is the debug ID D1748960544.
zotero is not correctly syncing on one of my computers.
The green arrow spins indefintly. Their is no pregress bar. Their is no error message. Uploading or downlowding are erratic. Sometimes it works, sometimes not. It hasn't sync for 6 days now.
Can somebody help me?
Here is the debug ID D1748960544.
I work at an organisation where we all use Zotero Standalone for Windows v4.016 with Chrome connector and a number of people have had intermittent syncing issues like the one described above.
When you say it 'should be fixed' now, do you mean in the latest version of Zotero?
Josh
Large syncs will occasionally time out due to the way they work and the behavior of Amazon's cloud, best guess is that's what you're seeing. The next major version of Zotero will handle that more elegantly, but that's still a bit away.
The sync issue is frustrating because I have never had a problem personally, but for other users with identical software they sync and the progress bar never moves. So yeah, it would definitely be good to get fixed.
Because it's not a case of getting the red exclamation mark icon - that never occurs.
edit: The whole library is only 90MB so maybe that's not the problem.
As adamsmith said, future versions will just retry automatically after the timeouts.
* They have actual documentation that says the following: