Can't access session information
Hello,
I'm running Zotero for Firefox on Ubuntu 12.04. Everything had worked fine until today, when suddenly I got this error message:
"Zotero can't access session information.
This could also be due to a corrupted Firefox login manager database. To check, close Firefox, remove signons.sqlite from your Firefox profile directory, and re-enter your Zotero login "information in the Sync pane of the Zotero preferences."
I did what it says but it still won't work. Any ideas? Thanks very much.
I'm running Zotero for Firefox on Ubuntu 12.04. Everything had worked fine until today, when suddenly I got this error message:
"Zotero can't access session information.
This could also be due to a corrupted Firefox login manager database. To check, close Firefox, remove signons.sqlite from your Firefox profile directory, and re-enter your Zotero login "information in the Sync pane of the Zotero preferences."
I did what it says but it still won't work. Any ideas? Thanks very much.
This is generally due to use of a master password that you're not entering correctly, corruption of that file, incorrect file permissions in your Firefox profile directory, or security software on your system interfering. In any case, you should be having the same problem with logins from websites, since Zotero just uses the main Firefox login database.
(Also, please don't translate error messages. In this case it's clear which message you're referring to, but it's always better to include error messages verbatim, even if you're using a non-English version.)
Here is the error report: [JavaScript Error: "mal formado" {file: "jar:file:///home/tashi/.mozilla/firefox/g8sru0g1.default/extensions/firefox@ghostery.com.xpi!/resources/ghostery/data/locales/en/messages.json" line: 1 column: 1 source: "{"}]
It would seem ghostery is interfering, although I've always used both together without problems until now. Perhaps disabling it will help?
JavaScript Error: "this._storage is null" {file: "resource://gre/components/nsLoginManager.js" line: 383}]
[JavaScript Error: "TypeError: this.initBrowser is not a function" {file: "chrome://priv/content/priv.js" line: 558}]
[JavaScript Error: "[Exception... "'Initialization failed' when calling method: [nsILoginManagerStorage::init]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://gre/components/nsLoginManager.js :: <TOP_LEVEL> :: line 98" data: no]" {file: "resource://gre/components/nsLoginManager.js" line: 98}]
Have you tried disabling security software?