continuous syncing

jcrisco
Report ID: 1232387906

One my PC (Windows 7, Standalone Zotero 4.0.17) sync arrow continuously spins for hours. Tried resetting history but same problem.

On my mac, no problems with syncing.

thanks!
  • dstillman
    Don't use the reset options for troubleshooting.

    Upgrade to Zotero 4.0.18 and provide a Debug ID for a few minutes of a sync that stalls.

    Are you connecting through a proxy?
  • jcrisco
    Updated to 4.0.18

    Report ID: 1189833866

    syncing still appears stuck.

    not sure about the proxy structure, but I am in an academic hospital and my mac, which does not have a problem syncing, is on same network.
  • dstillman
    Debug ID, not Report ID. Follow my link.
  • jcrisco
    oops. But - problem just resolved! Must have been new version or gremlins!
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