unexpected error trying to retrieve metadata for PDF

Dan F
Just started using Zotero yesterday. I retrieved metadata for about 40 PDF files and then started getting the Query limit reached message. I was advised to remove cookies, and I removed the google.com cookie. Now I get the message "an unexpected error occurred". This happens even for a PDF file for which I successfully got metadata yesterday. What can I do to fix this?
  • WarthogARJ
    This is a (big (HUGE) problem for me too.
    I've been using Zotero for years and only in the last 3-4 months has it started happening.

    I also removed cookies, restarted Google Scholar etc etc.
    It makes Zotero almost unusable.
  • dstillman
    edited February 13, 2014
    If you're using Zotero for Firefox (or don't mind switching back and forth), you can try the latest 4.0 Beta, which should be much better at avoiding GS lockouts. The changes will be in 4.0.18, which should be out within the next few weeks.
  • WarthogARJ
    OK thanks Dan, I'll try that.
    I posted a separate troubleshoot for this.
  • WarthogARJ
    Solved!!

    I now get a window appearing with the hated Google capcha.
    But at least I can SEE it and DO something about it!
    Excellent.

    Seems problem solved.
    Thanks Zotero!!
  • justine.bendel
    Sorry for my ignorance, but I have the same problem, i.e. I can't retrieve metadata for my PDFs anymore, it says an unexpected error occurred as well. What exactly should I do to solve that issue? Thanks a lot!
  • aurimas
    Are you using the latest Zoster version? (4.0.21.5)

    If yes, then this is unrelated and you should start a new thread. In either case, please provide a debug ID for an attempt to retrieve metadata https://www.zotero.org/support/debug_output
  • dgz
    Hi! I'm new with Zotero.

    1.I started Zotero using Modzilla today. When I was working with pdfs suddenly they became with the Modzilla logo.

    2. Now I'm trying with Chrome and I can´t retrieve the metadata of most o the pdfs. A message like this appears: "No references match".

    Why this happens?
  • aurimas
    Please start a new thread for your issue. Feel free to write in your native language.
    When I was working with pdfs suddenly they became with the Modzilla logo.
    I'm not sure I understand what you mean here. What do you mean "with Mozilla logo"?

    In the new thread, please provide a debug log for an attempt to retrieve metadata for _one_ of the PDFs that does not work. https://www.zotero.org/support/debug_output
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