save icon stopped working in Mac OS X + Firefox

frankcsliu · January 29, 2014

Report ID: 111597794

I cannot see save icon when viewing Amazon pages, such as:

http://www.amazon.com/Niche-News-Politics-Choice-ebook/dp/B005AF6IDS/ref=sr_1_1?ie=UTF8&qid=1391036143&sr=8-1&keywords=stroud

I can see the icon when using Google book, such as:
http://books.google.com/books?hl=en&lr=&id=Xc14seihvDkC&oi=fnd&pg=PP2&dq=stroud+niche&ots=kpMdU2fbz5&sig=Viw6so759NL32HpO_LA3UU4qxyY#v=onepage&q=stroud%20niche&f=false

I saw it using "Embedded Metadata"

I have read and practiced the 10 trouble shooting advices but still cannot see the save icon.

Firefox 26.0
Mac OS X 10.9.1

Please help. Thank you.

Frank Liu

dstillman · January 29, 2014

Try disabling your other Firefox extensions.

frankcsliu · January 30, 2014

Thanks. I tried disabling all extensions except Zotero. But the situation remained the same. I submitted another report id: 1114790539. Please keep helping.

adamsmith · January 30, 2014

we'd actually want a debug ID, still with all extensions enabled, for loading the amazon page
http://www.amazon.com/Niche-News-Politics-Choice-ebook/dp/B005AF6IDS/ref=sr_1_1?ie=UTF8&qid=1391036143&sr=8-1&keywords=stroud

see http://www.zotero.org/support/debug_output

frankcsliu · January 30, 2014

I see. Thanks for the guidance link.
The debug id is: D1784871766.

dstillman · January 30, 2014

(3)(+0000429): Translators: Looking for translators for http://www.amazon.com/Niche-News-Politics-Choice-ebook/dp/B005AF6IDS/ref=sr_1_1?ie=UTF8&qid=1391036143&sr=8-1&keywords=stroud

(4)(+0000000): Translate: Binding sandbox to http://www.amazon.com/Niche-News-Politics-Choice-ebook/dp/B005AF6IDS/ref=sr_1_1?ie=UTF8&qid=1391036143&sr=8-1&keywords=stroud

(4)(+0000001): Translate: Parsing code for Embedded Metadata

(3)(+0000003): Translate: Embedded Metadata: found 4 meta tags.

(3)(+0000000): Translate: All translator detect calls and RPC calls complete

(5)(+0000000): Translate: Running handler 0 for translators

It looks like something happened to your translators directory — you don't seem to have most of the main translators installed. Did you reset translators, as instructed in the troubleshooting steps?

frankcsliu · February 1, 2014

Thanks. I did not when I issued the report and I tried it given your guidance, including both resetting the translators and deleting the folder. Unfortunately, neither moethod worked; the situation is the same.

Report ID is 1168382060.
The Debug ID is D1949420127 (I do the debug test few minutes later; the Debug ID is D8914002).

Please condtinue to advice. Thank you.

frankcsliu · February 2, 2014

update:

I rebooted the machine, reset the translators and this time it worked.

Thank you for your advice!