Will not load library (using Mozilla)

Stuart Lee · January 25, 2014

All the items in my library are there; I can access them through the website and on my other computers. But for some reason I cannot access them through Mozilla on my work PC (not using the website).

Suggestions?

adamsmith · January 25, 2014

http://www.zotero.org/support/reporting_bugs#reporting_startup_errors

Stuart Lee · January 25, 2014

Adam- I went to the page as you directed, and followed instructions as far as I could but there was no Error Console in the Web Developer menu.

We are running Firefox ESR 24.2.0, if that helps...

adamsmith · January 25, 2014

What exactly is happening? Do you get a startup error or does the library just not show up.

As for "Error Console" - that's now "Browser Console" (@Dan - I'm not exactly sure what you need there, so could you update the instructions?)

Stuart Lee · January 25, 2014

It displays "Loading items..." but never actually loads anything.

Stuart Lee · January 25, 2014

OK, I was able to get to the browser console and found a line with URL described in step 5, but don't understand (or see) anything about a "pink background". If I just right-click on this line and copy it, I get the information below...

--
[13:32:51.721] TypeError: aBrowser is null @ chrome://browser/content/browser.js:3940

aurimas · January 25, 2014

Did you find the Browser Console? If so, are there any errors in there (red/pink background)? If yes, copy them here.

Also, see if you can send an error report http://www.zotero.org/support/reporting_bugs

aurimas · January 25, 2014

That error above is not related to Zotero. See the error report link.

Stuart Lee · January 25, 2014

OK...

but now the Zotero icon does not show in the lower left hand corner of my browser...

adamsmith · January 25, 2014

it would be right hand corner.
http://www.zotero.org/support/kb/no_status_bar_icon

Stuart Lee · January 25, 2014

OK, I clearly don't remember my left from my right...

Stuart Lee · January 25, 2014

This has been a goofy day. Now everything is working fine...

First I had no libraries loading.
Then I had no icon.
Now I have it all (relatively speaking).