Oxford Solo import item fails

OJohnstone
Apologies if this has been raised elsewhere (I know there are a number of similar threads but I haven't seen this issue recently).

The automatic import from Oxford Solo into Zotero Firefox doesn't seem to be working for me. I get a 'Could not save item' error message instead which refers to known translator issues.

Full error details are at the bottom of the bug report here: 800188799.

I've checked that Zotero is fully up to date.

Here's the example I was trying to import:
http://tinyurl.com/pwe9b6j

Very grateful for any help.
  • adamsmith
    odd. Works for me. Are you logged into Solo when you try that (I'm not, just trying to figure out what the differences could be)

    Dan - what's the error message? And the versions are indeed all up to date?
  • dstillman
    edited November 28, 2013
    [JavaScript Error: "Could not locate item type" {file: "/home/[...]/.zotero/zotero/[...].default/zotero/translators/Primo.js" line: 194}]"
    OJohnstone: Try disabling your other Firefox extensions. It looks like you may have something that's conflicting.
  • OJohnstone
    Thanks. I've tried disabling my extensions one by one but it still didn't work. Interestingly, when they were all disabled (bar the Zotero ones) I did get a different error message: 816111652

    I'm not logged in normally when trying to import.
  • adamsmith
    by "the Zotero ones" you just mean Zotero and the Word or LibreOffice plugin, right? There are Zotero related add-ons by 3rd parties that may very well interfere.
    Is this a general problem on Solo or restricted to some items?
  • OJohnstone
    Yes, that's right. I do also have the RTF/ODF plug in - but I installed that recently and the Solo problem has been at least a month or two.

    It is a general problem - I haven't been able to get the import to work at all on Solo even though it works fine on (so far as I can remember) every other site I've tried it on.
  • dstillman
    adamsmith: This is showing up, for what it's worth:
    The "data:undefined" looks a little suspicious.

    OJohnstone: Can you provide a Debug ID (with other extensions still disabled, just to keep things cleaner) for a save attempt for that item?
  • OJohnstone
    Certainly, here it is: D1332732799
  • dstillman
    edited December 1, 2013
    Are you saving the item immediately after loading the page, or are you waiting some period of time?

    Do you have Firefox set to block any cookies?

    adamsmith: I'd guess that OJohnstone is getting the 'null' response to the showPNX request (http://solo.ouls.ox.ac.uk/primo_library/libweb/showPNX.jsp?id=0) for some reason. I actually was able to trigger this same error one time, possibly after leaving the page open for a couple minutes and then trying to save.
  • adamsmith
    yes, leaving the page open for ~10mins will do that. I believe we need an active session for the PNX request to work.
  • OJohnstone
    I usually try to save immediately after I've opened the page. I don't often wait more than a few seconds really.

    I'm not sure if I have cookies blocked. But I went into site preferences for the Solo page and made sure cookies were enabled for the site. Still didn't seem to work unfortunately.
  • dstillman
    In the Privacy tab of your Firefox preferences, under History, is it set to "Remember History"?
  • OJohnstone
    No, I have it on not remembering history.
  • adamsmith
    that may be the problem then - Firefox includes cookies under those settings (see 7. here: http://www.zotero.org/support/troubleshooting_translator_issues )
  • OJohnstone
    You're absolutely right, that's done it. Sorry for not spotting it earlier.

    It's a bit odd though - enabling cookies just for that site doesn't have any effect. I have to enable history for all sites for some reason.
  • adamsmith
    I vaguely remember this could be a Firefox bug in how those settings are applied, but I'm not sure.
  • OJohnstone
    OK, turns out you just have to allow cookies from the ox.ac.uk domain and it works fine. Thanks very much for your help.
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