installation zotero firefox + apache open offixe

juliecapy
bonjour je n'arrive pas à installer les plugins pour firefox et apache open office.
pouvez vous m'aider?
  • adamsmith
    what happens when you try?
  • juliecapy
    pour firefox c réglé mais pour open office je n'arrive toujours pas
    quand je clique sur le module complémentaire il me dit qu'il est installé correctement mais quand je vais dans open office il n'y a toujours pas les icones dans la barre d'outils
  • juliecapy
    je ne sais pas comment j'ai fais mais je viens de réussir
    merci quand meme
  • juliecapy
    non en fait ca ne marche pas je n'ai plus la barre d'outil zotero dans open office
    je ne sais plus quoi faire
  • adamsmith
    so you had it intermittently?
    Is it listed under View --> Toolbars (sorry, don't know what those would be in French)
  • juliecapy
    yes i had it intermittently but the items on the toolbar doesn't work
    so i throw it and i never arrive to reset it

    it says:installation could not be completed because an error occurred. Please ensure that LibreOffice/OpenOffice.org/NeoOffice is closed, and then restart Firefox.
  • juliecapy
    so i close and restart a thousand time but never change anything
  • adamsmith
    provide an error report ID after triggering that error:
    http://www.zotero.org/support/reporting_bugs#provide_a_report_id
  • juliecapy
    1517586404
  • juliecapy
    this is the rapport erreur

    [JavaScript Error: "[Exception... "Component returned failure code: 0xc1f30001 (NS_ERROR_NOT_INITIALIZED) [mozIStorageConnection.transactionInProgress]" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: chrome://zotero/content/xpcom/db.js :: Zotero.DBConnection.prototype.transactionInProgress :: line 590" data: no]" {file: "chrome://zotero/content/xpcom/db.js" line: 590}]
  • juliecapy
    versions:
    zotero-4.0.11
    java:jre-7u45-macosx-x64
    apache open office 4.0.1
    firefox 25.0

    all on mac book air

    i hope it was helpfull for you...
  • dstillman
    edited November 3, 2013
    This is the relevant error:
    [JavaScript Error: "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIServerSocket.init]" {file: "file:///Users/[...]/Library/Application%20Support/Firefox/Profiles/[...].default/extensions/zoteroOpenOfficeIntegration@zotero.org/components/zoteroOpenOfficeIntegration.js" line: 83}]
    Simon will need to take a look.
  • juliecapy
    i don't understand
  • dstillman
    edited November 3, 2013
    It's not for you. Another developer will need to look at it.
  • adamsmith
    My suspicion would be this is a Java issue:
    At least LibreOffice only works with 32-bit Java
    See the last two posts of this discussion for some background and potential solutions:
    https://forums.zotero.org/discussion/32381/mac-os-x-109-mavericks/#Item_5
    are you using OSX 10.9?
  • juliecapy
    my english is not verry good so i don't understand everything...
    open office and zotero doesn't work together because there is no version of java working on mac for these too applications?

    i'm trying all day long to install it for nothing? :-((?
  • adamsmith
    I'm not sure - it's possible that OpenOffice handled this better.
    To start with, which Mac OS version are you using?
  • juliecapy
    i think it's version 10.8.5
  • juliecapy
    so do you think there is a solution?

    if no solution do you think word will work?
  • adamsmith
    yes to both. This is likely solvable in AOo, Simon would know better what to do exactly, I don't know enough about Macs.
    It would also work with Mac Word, yes.
  • juliecapy
    who's simon?could you transfer these messages?
    "AOo" : don't understand
  • adamsmith
    AOo = Apache Open Office
    Simon will see this, might just take a little.
  • juliecapy
    thank you ;-)
  • aurimas
    FWIW, the error would indicate that Zotero cannot open a connection on port 19876 on the loopback interface (though it seems to be able to do so just fine on port 23116).

    I don't use a Mac so I can't be of a lot of help here, but it's possible that the Mac firewall is blocking this port (though I would find this unlikely for that specific port and on a loopback interface) or another program is already using this port.

    To see what programs may be using this port, open terminal and run the following command sudo lsof -i | grep 19876 You can post the output (if any) here.
  • Simon
    Usually the error binding to the port would indicate that you have Zotero Standalone open simultaneously (with Zotero Standalone and Zotero for Firefox are set to point to different data directories). Can you confirm that this isn't the case?

    Either way, this wouldn't cause an installation error. To troubleshoot that, follow these instructions and if they don't help, post the error you receive from manual installation.
  • juliecapy
    in the first time i install zotero standalone but i throw it
    and then i install zotero for firefox
    so zotero standalone shouldn't be working
  • juliecapy
    error code: 903929735
Sign In or Register to comment.